Navigation
Archive / Why is X telling me to validate with a valid license?
This is archived content. Visit our new forum.

Tagged: 

  • Author
    Posts
  • June 5, 2016 at 7:15 am #1026537
    Steve L
    Participant

    My client’s site has a valid license but it’s telling me to validate before upgrading.

    The site license is for kleinspringmontessori.com

    June 5, 2016 at 12:58 pm #1026813
    Rupok
    Member

    Hi there,

    Thanks for writing in! Kindly try revoking the license and adding again. If the issue still persist, you can share the WordPress credentials and purchase code in a private reply.

    Cheers!

    June 5, 2016 at 3:50 pm #1026912
    Steve L
    Participant
    This reply has been marked as private.
    June 6, 2016 at 12:44 am #1027415
    Rupok
    Member

    Hi there,

    Thanks for updating. It seems you are using security and caching plugin that might prevent the update from external server. Would you kindly deactivate this and try again? You can also update X manually if you don’t want to do this at all.

    Cheers!

    June 6, 2016 at 8:22 am #1027962
    Steve L
    Participant

    To get this to work I had to revoke and re-validate from within the site itself vs. from “Manage Licenses.”

    June 6, 2016 at 9:31 am #1028073
    Joao
    Moderator

    Hi Steve.

    I am glad you managed to solve your issue.

    let us know if you need help with anything else.

    Thanks

    Joao

  • Author
    Posts
  • <script> jQuery(function($){ $("#no-reply-1026537 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>