Topic: white wp-admin screen; all pages of 2 sites are white (except one home page)

Tagged: x

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September 26, 2016 at 5:24 am #1190599

BUK95
Participant

I updated yesterday evening to the latest theme version. I also updated the X-theme extension for page “under construction”

I did not yet update to the latest version of Visual Composer.

Today I noticed that I cannot login in to any of my sites due to a “white screen”. Also all webpages of both sites are white, except the homepage of boas-consulting.es.

My websites are:

http://boas-consulting.es/
http://facing-it-together.com/

Thanks for your help

September 26, 2016 at 5:39 am #1190613
Thai
Moderator
Hi There,

Could you please try adding the following code into your wp-config.php file in the root of your WordPress installation.
```
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
```
If that doesn’t help, please provide us with your Admin account & FTP login credentials to check your current setup.

Thanks!
September 26, 2016 at 6:27 am #1190672

BUK95
Participant

This reply has been marked as private.

September 26, 2016 at 6:47 am #1190700

Thai
Moderator

Hi There,

The W3C Total Cache plugin was causing the error, I temporarily disabled it.

You can access your WordPress dashboard now.

Thanks.

September 26, 2016 at 7:00 am #1190719

BUK95
Participant

Hi

I noticed that the plugin was automatically updated yesterday. Sorry to bother you with a problem that did not have anything to do with the X-Theme

Thanks so much.

September 26, 2016 at 7:03 am #1190723

Thai
Moderator

You’re most welcome 🙂

If you need anything else please let us know.
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