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[muaawiyahtucker]

I updated my theme via wordpress, and since pressing the update button, now I cannot access my site. Its just the white screen of death. No main page and not admin page. Nothing. All I did was press update and that was it, its now dead. PLEASE HELP

[Christopher]

Hi there,

Please connect to FTP and enable debugging mode, to do so add following line in wp-config.php file :

define('WP_DEBUG', true);

Refresh the page and you should see some errors.
Please provide us with URL, login and FTP credentials in private replay.

Thanks.

[muaawiyahtucker]

This reply has been marked as private.

[muaawiyahtucker]

I can regain access to the admin panel if I delete the X folder from the themes folder.

Please help me to fix this.

[Thai]

Hi There,

In this case, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link login to your site
– WordPress Admin username / Password
– FTP Account

Don’t forget to select Set as a private reply. This ensures your information is only visible to our staff.

Thanks.

[muaawiyahtucker]

This reply has been marked as private.

[Thai]

Hi There,

Could you please double check on your FTP account?

I was unable to connect.

Thanks.

[muaawiyahtucker]

This reply has been marked as private.

[Darshana]

This reply has been marked as private.

[muaawiyahtucker]

must of typed the password wrong. Try it now, same credentials as above.

[Lely]

Hi There,

I did try again using both Filezilla and Winscp. Using the correct username but it doesn’t work. I just copy and paste the password so it is not a typo error. Please double check. I got this error:

Connection timed out
Error:	Could not connect to server

[muaawiyahtucker]

This reply has been marked as private.

[muaawiyahtucker]

I did the cut and paste of my username and password from the post right above and it worked on both firefox and chrome

[Lely]

Hi There,

I really can’t connect even retyping the password. But then when I visit your site on a browser I saw

The www.keenondeen.com page isn’t working

www.keenondeen.com is currently unable to handle this request.
HTTP ERROR 500

It should be accessible at least. Please check this link:http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

It would be better if you can check in with your hosting provider. If this is just a an update issue, it should be loading the error. Do let us know how this goes.

[muaawiyahtucker]

I went to that website which is how I discovered that it was something to do with the X theme, as when I delete the theme I can regain access to my site. But then I thought, why not leave it and come to those who made X and find out how it can be fixed. I did that debug thing you asked me to do and posted the response above. I really need some help with this.

[Author]

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