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[stuartsb]

Hi,

I currently use Woocommerce on theme x at http://www.upclothing.co.uk . When you click on a product and the light box opens and you try to zoom in on a mobile device the box disapeers and it is causing a big problem as people can’t see the quality. Please see attached files and I hope someone can help!!

Thanks so much

[Nabeel A]

Hi there,

Thanks for writing in! Can you confirm that you are fully updated? (Theme and Plugins including WooCommerce)

You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

If you find anything to be out of date, you can review our update guide.

[stuartsb]

Hi,

I haven’t updated the site yet because i was worried that my site would break. Is there anyone that could help with this?

I have attached a screenshot of current woo commerce.

[Rupok]

Hi there,

Thanks for writing back. You should keep everything up to date to avoid any issue. You can use staging server if you are afraid of breaking on update. However it seems you are using a third party plugin for this and we don’t provide support for third party plugins, unfortunately.

You can try adding this under Custom > CSS in the Customizer.

@media only screen and (max-width: 767px) {
div.pp_pic_holder {
  position: fixed !important;
  top: 10px !important;
}
}

Hope this helps.

Cheers!

[stuartsb]

Hi,

I tried the code but nothing changed?

Anything else to help?

[Nabeel A]

Hi again,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

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