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[warwebdesigns]

Hi. This is my 10th Theme X installation, and I’ve never received this error before. Uninstalled and reinstalled, but still unsure how to fix the problem. Please help! Have tried all troubleshooting solutions. Have even added .user.ini file with the following:

memory_limit = 512M
upload_max_filesize = 90M
post_max_size = 85M
max_execution_time = 800
max_input_time = 800

Actually tried to install on 2 separate / new website installations. Neither are working.

[Prasant Rai]

Hello There,

Thanks for writing in!

Can you please check your server permission and see if the permissions set correctly?

Here is a link for more information:
http://codex.wordpress.org/Changing_File_Permissions

If it’s still not working, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[warwebdesigns]

This reply has been marked as private.

[Darshana]

This reply has been marked as private.

[warwebdesigns]

As I stated earlier, I did try that approach, and it didn’t alter the fact that I couldn’t install the theme. Tried once again. No dice.

[warwebdesigns]

Hey, thought I’d check in once more here. Really hopeful that we find a fix! Sure have loved working with this theme thus far, and was planning to continue using it for all of my clients. Please let me know of any updates. Thanks!

[Rue Nel]

Hello There,

Thanks for updating in! We have tried over and over regretfully we are having a difficulty in connecting with your ftp.

After reviewing the information provided above, I would try checking with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.

Please let us know how it goes.

[warwebdesigns]

This reply has been marked as private.

[warwebdesigns]

Please disregard this post. I moved from GoDaddy Managed Word Press to GoDaddy CPanel, and that has resolved the issue.

[Rue Nel]

Hello There,

We are just glad that you have figured it out a way to correct the said issue.
Thanks for letting us know!

Best Regards.

[Author]

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