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[draper3000]

I’ve just updated X theme …

My site which is normally running perfectly has lost all of its layout feautures..

Before the update (I’d recently updated WordPress and I could’nt access the elements in Cornerstone so was unable to edit or make new Cornerstone based content).

I have a backup I can revert to but would much rather keep the site up todate?

I’ve tried deactivating all plugins bar Cornerstone and the site was still broken.

I’ve been refreshing my browse cash, and CDN at each stage to check what was making a difference.

Please help quickly otherwise I’ll be forced to reset the site back to a safe working version.

[draper3000]

WordPress version: 4.5.2
X version:4.4.2
Cornerstone plugin version:1.2.4

If possible I’d rather not have to share my login details.

[draper3000]

Been advised by my host… the excellent WPENGINE to revert to my backup and contact you guys…

Here’s a screen grab of the multitude of errors that were loading up…

[John Ezra]

Hi there,

Thanks for writing in and sorry you are running into an issue. We will need to check your site to troubleshoot.
I understand that you would rather not but, please provide us with login credentials so we can take a closer look. To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff. Thanks!

[draper3000]

This reply has been marked as private.

[draper3000]

Currently it’s reverted so that X theme 4.1.0 is intalled.

[draper3000]

Any ideas welcome… thanks

Jon

[Rupok]

Hi Jon,

As you have reverted so can’t check the issue anymore. You can setup a staging site with the current content and update there. So after solving the issue you can proceed to live site.

Cheers!

[draper3000]

Are you able to tell if I need to do this:

Update the child theme…?

https://community.theme.co/forums/topic/child-theme-updates/

Could that be the reason for the site going all sorts of wrong with the latest X theme update?

[Joao]

Hi Jon,

If you´re website looked totally broken, this is probably the issue, there was some changes on the child theme after X 4.32 so if you were running 4.4.2 with older child theme your website was probably looking very very broken.

Update your theme again and update your child theme and everything should look back as it should be.

Hope that helps,

Joao

[draper3000]

Hi

So the X theme and child theme and cornerstone are all fully uptodate…

Now when I go in to use cornerstone none of the extensions are visible.. I can no longer edit my homepage etc…

I wanted to go into and update my contacts page which I cannot as it’s built with cornerstone.

Help would be much appreciated.

Login detail visible above, thank you,

[Christopher]

Hi there,

Please backup your site and try to install and run Transient Cleaner (https://en-ca.wordpress.org/plugins/artiss-transient-cleaner/).

1. Install Transient Cleaner
2. Navigate Dashboard -> Tools -> Transients
3. Set Clear Expired Transients -> Enable
4. Select Run Now
5. Set Remove All Transients -> Enable
6. Set Remove All Transients -> Optimize Afterwards
7. Set Remove All Transients -> Clean Now
8. Save Changes
9. Recheck your Cornerstone for functionality

If you have this problem with few page, you can export their template and import them to new pages to fix this.

Hope it helps.

[draper3000]

Brillaint, wokred a treat… thank you very very very much…. outstanding!!

[Joao]

That is great to hear.

Let us know if you need help with anything else.

Joao

[Author]

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