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[pdopchev]

Hi guys,

The key for the following website is not processing, tried a few times with different browsers:

http://www.crestedbuttesnowsports.org

Any ideas?

[Joao]

Thanks for writing in! You should be able to update Cornerstone if you have X license validated.

Please do the following:

1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

Hope this helps.

If that does not work would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials
– Purchase code
– Confirm your url is well assigned at: https://community.theme.co/my-account/

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

Joao

[pdopchev]

Thank you, that did the trick!

[Rupok]

You are welcome!

Glad that it helped. Feel free to let us know if you face any other issue. We’ll be happy to assist you.

Thanks for using X.

Cheers!

[Author]

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