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  • February 27, 2017 at 10:34 am #1387461
    Antony H
    Participant

    My site is messed up on mobile. If I resize the browser window it works fine but on an android phone it’s all over the shop and I’m not sure why. Please help!

    February 27, 2017 at 10:35 am #1387462
    Antony H
    Participant
    This reply has been marked as private.
    February 27, 2017 at 10:35 am #1387464
    Antony H
    Participant

    Also, I meant to say that I’ve tried disabling all plugins but nothing helped I’m afraid. Arrrrgh!

    February 27, 2017 at 10:39 am #1387467
    Thai
    Moderator

    Hi There,

    It could be your child theme is outdated.

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    February 27, 2017 at 12:04 pm #1387602
    Antony H
    Participant
    This reply has been marked as private.
    February 27, 2017 at 1:00 pm #1387675
    Jade
    Moderator

    Hi Anthony,

    Kindly set the user you have provided as an admin user so that we could check the backend of your site.

    Thank you.

    February 27, 2017 at 1:04 pm #1387680
    Antony H
    Participant

    Sorry! That’s done now 🙂

    February 27, 2017 at 9:52 pm #1388220
    Friech
    Moderator

    Hi There,

    Thanks, when I check the site I saw the styling issue not only on mobile but on desktop too. Then I see that your X|Theme and Cornerstone is out of date. But then when I reload the page it has been updated and the styling is all fine. So it seems someone is working on the site now.

    Please let us know if you need further assistance.

    Thanks.

    February 28, 2017 at 2:36 am #1388430
    Antony H
    Participant

    Good morning guys, thanks so much for taking a look at this for me.

    No one has worked on the site I’m afraid and the issue is still ongoing. I’ve tested it on a few different devices and the problem is still there even when refreshing and using Incognito tabs. I’m attaching a screenshot that might help.

    Please could I just confirm that you’re looking at the correct site [sweet sensations]? As far as I can see, both X and Cornerstone are up to date, as is WordPress.

    February 28, 2017 at 2:37 am #1388435
    Antony H
    Participant

    If you need them, login details are above as per the earlier request 🙂

    February 28, 2017 at 6:28 am #1388655
    Joao
    Moderator

    Hi There,

    Please go to your Addons tab, revoke your validation.

    Access your site via FTP remove X Theme and Install it again.

    Go back to addons and validate your theme.

    None of your work will be lost since your changes are stored in the database.

    Let us know how it goes,

    joao

    February 28, 2017 at 6:49 am #1388687
    Antony H
    Participant

    Hi Joao, thanks for your help. Okay, I just followed those instructions, but unfortunately I get exactly the same issue on mobile.

    Thanks.

    February 28, 2017 at 7:38 am #1388743
    Joao
    Moderator

    Hi There,

    I Can confirm the issue, but it is quite uncommon.

    You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how it goes,

    Joao

    February 28, 2017 at 12:41 pm #1389131
    Antony H
    Participant

    Thanks Joao, sadly that was one of the first things I tried [please see earlier posts] and it didn’t work 🙁

    February 28, 2017 at 8:48 pm #1389647
    Friech
    Moderator

    Hi There,

    So the site looks like this when the user/viewer is login.


    screenshot

    And if not it looks like this. This is the one I’m referring to as not updated.


    screenshot

    This is more likely a caching related issue, please contact your hosting and confirm that the site has no Server Side Caching feature.

    Let us know how it goes.

    Thanks.

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