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  • August 9, 2016 at 5:42 am #1123485
    shelleyflett1
    Participant

    I just updated a woocomerce plugin.

    Now my website is down, can’t even access WP login…

    Please help fast. This is my business site.

    shelleyflett.com

    August 9, 2016 at 6:02 am #1123509
    shelleyflett1
    Participant
    This reply has been marked as private.
    August 9, 2016 at 6:45 am #1123549
    Thai
    Moderator

    Hi There,

    Sorry to hear your website’s having the issues.

    In this case, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link login to your site
    – WordPress Admin username / Password
    – FTP Account

    Don’t forget to select Set as a private reply. This ensures your information is only visible to our staff.

    Thanks.

    August 9, 2016 at 7:28 am #1123578
    shelleyflett1
    Participant
    This reply has been marked as private.
    August 9, 2016 at 8:27 am #1123663
    shelleyflett1
    Participant
    This reply has been marked as private.
    August 9, 2016 at 8:50 am #1123686
    Thai
    Moderator

    Hi There,

    The FTP account shows blank on my end & I could not access to the CPANEL via this link: https://cpanel-001-mel.hostingww.com/

    Could you please double check?

    Thanks.

    August 9, 2016 at 8:57 am #1123697
    shelleyflett1
    Participant
    This reply has been marked as private.
    August 9, 2016 at 8:59 am #1123701
    shelleyflett1
    Participant
    This reply has been marked as private.
    August 9, 2016 at 9:51 am #1123796
    shelleyflett1
    Participant
    This reply has been marked as private.
    August 9, 2016 at 10:08 am #1123824
    Thai
    Moderator

    Hi There,

    Your website is up now.

    It seems like the WooCommerce Gateway Paypal Express Checkout plugin is not compatible with the WooCommerce 2.6.4.

    Could you please contact to the plugin author about this?

    Thanks.

    August 9, 2016 at 10:10 am #1123826
    shelleyflett1
    Participant
    This reply has been marked as private.
    August 9, 2016 at 10:50 am #1123903
    Thai
    Moderator

    You’re most welcome 🙂

    If you need anything else please let us know.

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