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[Dewi Ragi]

Hi,
Can you please help me? I’d like to install the code to have the hello bar appear at the top of the page but when I upload the php file downloaded from their site, I get this message from my wordpress site:
Unpacking the package…

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

What can I do?

They also say I can do it by doing the following:
To install Hello Bar, copy and paste the following code right before your closing tag.

<script src=”//my.hellobar.com/871d5f8017992215ad3e35c082c75b1ca236aa3e.js” type=”text/javascript” charset=”utf-8″ async=”async”></script>

Can you help me on this front?

Thanks,

Déwi

[Dewi Ragi]

I forgot,
my website is dewiragi.com
I use the theme x version 3.2.4 integrity 1
I have the wordpress version 4.2.2

[Dewi Ragi]

Thanks 🙂

[Rue Nel]

Hello There,

Thanks for posting in!

What you are trying to accomplish requires a template customization, we would like to suggest that you use a child theme. This allows you to make code changes that won’t be overwritten when an X update is released. After your child theme is setup, please review how we recommend making template changes in Customization Best Practices.

Once your child theme is setup, please insert this code in your child theme’s functions.php to install the code to have the hello bar appear at the top of the page

function add_hello_bar(){ ?>
  <script src="//my.hellobar.com/871d5f8017992215ad3e35c082c75b1ca236aa3e.js" type="text/javascript" charset="utf-8" async="async"></script>
<?php }
add_action( 'wp_foooter', 'add_hello_bar' );

As an alternative, You can also use the hello bar wordpress plugin. You can get it here: https://www.hellobar.com/sites/196374/wordpress_plugin
Once you downloaded the plugin, you do not need to unzip. Just go to your WP dashboard > Plugins > Add New > Upload Plugin and simply upload hellobar_wp_plugin.zip the one you just downloaded from there site.

Please let us know how it goes.

[Dewi Ragi]

Just tried the latter and still got this:
Unpacking the package…

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

[Rue Nel]

Hello There,

We have tried to download the hell bar plugin and we were able to install it. Please try to download it again and add it as a new plugin.

If ever it doesn’t work out for you, Would you mind providing us the url of your site with login credentials, if necessary, so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site

– WordPress Admin username / password (only if necessary)

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[Dewi Ragi]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for the access information! We have successfully installed the hello bar plugin. http://prntscr.com/73we5c
Please make sure that you have setup your hello bar properly in there website.

Thank you.

[Dewi Ragi]

Thank you for your time and excellent work!

[Rue Nel]

Hey There,

You are always welcome.
We are glad we were able to help you out.

Cheers,
X

[Dewi Ragi]

Oh I forgot, can I get the toolbar on the home page, it doesn’t seem to appear there…

[Paul R]

Hi Dewi,

Upon checking your homepage I can see the toolbar appearing on the top.

http://screencast.com/t/1POdtMsyBr

Please clear your browser cache and plugin cache(if applicable) then try again.

Thanks

[Dewi Ragi]

you’re right, thank you for your time!

[Christopher]

You’re welcome.

[Author]

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