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  • December 29, 2016 at 10:47 am #1308701
    Allieawards
    Participant

    Trying to update my website but visual composer will not edit. I have updated VC, it will load but won’t edit anything. Please help.

    December 29, 2016 at 10:56 am #1308707
    Rupok
    Member

    Hi there,

    Sorry to hear that you are having trouble. We would like to check. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    December 29, 2016 at 11:09 am #1308714
    Allieawards
    Participant
    This reply has been marked as private.
    December 29, 2016 at 11:30 am #1308742
    Rupok
    Member

    Hi there,

    Thanks for the credentials. I have tried to edit a page with Visual Composer and it seems working fine as expected – http://prntscr.com/dpdmwa

    Would you check again and clarify where you exactly facing issue?

    Cheers!

    December 29, 2016 at 12:55 pm #1308880
    Allieawards
    Participant
    This reply has been marked as private.
    December 29, 2016 at 1:33 pm #1308922
    Allieawards
    Participant
    This reply has been marked as private.
    December 29, 2016 at 1:35 pm #1308924
    Joao
    Moderator

    Hi There,

    It could be related to a plugin conflict.

    You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how it goes,

    Joao

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