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  • July 4, 2016 at 9:28 am #1071581
    Adam C
    Participant

    I use VC on some sites. It gives an error when trying to update:

    An error occurred while updating WPBakery Visual Composer: Update package not available.

    I’m prompted to activate VC in it’s admin sectino, then am taken to envato to verify it.

    I understand it’s included with X so shouldn’t need verification. I read some other threads on here, I deleted the plugin then reinstalled it from within X addons.

    It doesn’t install the latest version and still shows in my WP updates section.

    What should I do?

    July 4, 2016 at 9:49 am #1071600
    Adam T
    Participant

    Hi there,

    I also have this same error message.

    Many Thanks, Adam

    July 4, 2016 at 10:11 am #1071624
    Christian
    Moderator

    Hey guys,

    Please try this https://community.theme.co/forums/topic/site-validation/#post-1071578 then install Visual Composer again.

    Thanks.

    July 4, 2016 at 3:05 pm #1071932
    Adam C
    Participant

    Hi – just tried that – didn’t make any difference unfortunately, same error message!

    July 4, 2016 at 3:46 pm #1071976
    Joao
    Moderator

    Hi Adam,

    What version are you trying to install?

    Note that you are just able to instal up to version 4.11.2 at the moment.

    https://theme.co/changelog/

    We have not finish to test version 4.12 yet.

    Let us know more details.

    Thanks

    Joao

    July 4, 2016 at 4:17 pm #1072001
    Tony W
    Participant

    This is not an issue of what is compatible.

    I have been dealing with this same issue for months. Every time VC releases an update I am unable to update. Compatible or not, I should still be able to upgrade at my discretion like any other plugin.

    Some hosting providers like the one I am moving away from will shut off service if a plugin stays out of date too long. Not a fun situation to explain to the end customer.

    I currently have 3 site stuck with this issue until I can move to Cornerstone.

    July 4, 2016 at 6:00 pm #1072067
    Darshana
    Moderator

    Thank you Tony for your update 🙂


    @Adam
    As mentioned above, please check our compatibility guide here (https://community.theme.co/kb/version-compatibility/) and you can ignore the update notice.

    Thanks!

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