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  • November 28, 2016 at 9:33 pm #1274079
    adubs777
    Participant

    Remind me again why this plugin can’t just update nicely by clicking the update now button such the way all the other plugins can update?

    I get this error yet the URL provided for the plugin is well and activated for the plugin.

    Thanks
    Adam

    November 28, 2016 at 11:44 pm #1274169
    Prasant Rai
    Moderator

    Hello Adam,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    December 1, 2016 at 2:43 pm #1277878
    adubs777
    Participant
    This reply has been marked as private.
    December 1, 2016 at 3:02 pm #1277905
    Nico
    Moderator

    Hi There,

    I could see that you have installed the latest version bundled with X theme. You are not able to update the version which is not bundled or compatible with X theme.

    For latest version check:

    https://community.theme.co/kb/version-compatibility/

    Hope it helps.

    Let us know how it goes.

    Thanks.

    December 1, 2016 at 8:13 pm #1278274
    adubs777
    Participant

    That doesn’t help because you completely contradict both statements you made.
    “I could see that you have installed the latest version bundled with X theme. You are not able to update the version which is not bundled or compatible with X theme.”
    are you saying that I have the latest version bundled with X theme?
    are you saying that I have a version which is not bundled or compatible with X theme?

    Please help thank you

    December 1, 2016 at 10:22 pm #1278371
    Rupok
    Member

    Hi there,

    Sorry for the confusion, you didn’t get it properly. Let me clarify a bit more.

    According to our Version Compatibility and Changelog latest compatible version of Visual Composer is v5.0 that you are already using. So the version just released is not yet available on automatic update from Themeco server. We’ll do some compatibility test before putting into the update server. So kindly wait for couple of days.

    Thanks for your patience.

    December 3, 2016 at 9:08 pm #1280213
    adubs777
    Participant

    I’ll check back soon, thanks!

    December 4, 2016 at 2:16 am #1280317
    Rue Nel
    Moderator

    Please let us know then.
    If you need anything else we can help you with, please let us know.

    December 27, 2016 at 1:22 pm #1306148
    adubs777
    Participant

    The updates for visual composer still has the same error. I have two sites that use that plugin and they both do not update anymore.

    December 27, 2016 at 8:59 pm #1306604
    Rue Nel
    Moderator

    Hello There,

    Please keep in mind that we are the one who provide the bundled plugin updates. We need to test the stability of the plugin release version first before we upload it to our plugin repository and make it available in automatic updates. This is why we have a list of plugin version compatibility which you can check out here: https://community.theme.co/kb/version-compatibility/

    If the latest release from the plugin creators has not been tested yet, you can not update to that version.

    Hope this explains it briefly.

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