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[markcfrancis]

Hi There

We went in to make some change to a client site currently using 2.6.0 but the visual composer hangs so unable to edit the page. We updated the theme to latest version on staging site (not live) and now site formatting has totally fallen out, plus visual composer still hangs. Here is staging: http://graypoint.staging.wpengine.com/

Screen attached of visual composer hang.

Please can you help.

Thanks

Mark

[Christopher]

Hi there,

After updating your theme, navigate to X Addons page and cornerstone will be installed automatically.
Next disable x shortcodes plugin. Please follow this link https://community.theme.co/kb/product-validation/ to validate your site in order to enable automatic updates and unlock extensions.

In case you are using child theme, please check this link : http://theme.co/changelog/#theme-4-3-3

Let us know if you need further assit.

[markcfrancis]

Thanks for this, I’ll give it a go !

[Rupok]

You are welcome!

[markcfrancis]

Hi Rupok

This has taken a lot longer than expected – We have followed the steps and updated the visual composer. The latest version of the theme has difference in folder structure, as a reason the styles from parent theme where not being fetched to child theme. Also the latest version of visual composer seems to add an additional container around the columns in HTML structure, as a reason the styles which were being targeted using old HTML structure had to modified. Also all the custom field values of posts seems to have wiped off, even this has to be re added.

Is this what you expected needs to be done ..?

Anyway we are pretty much there now but the slider (Rev slider) isn’t working – compare http://graypoint.staging.wpengine.com/ to http://www.gray-point.com/.

The slider does not seem to show up the slider even though all the settings are fine (see screen attached). We tried adding just a static image as well, yet it does not display on screen

Please can you help?

Thanks

Mark

[Rue Nel]

Hello Mark,

Please edit your homepage again. You might ned to check the slider settings. When I checked it, there is no slider being loaded on the page (http://img.prntscr.com/img?url=http://i.imgur.com/BQtoxu3.png).

To assist you better with this issue, would you mind providing us the url of your site with login credentials, if necessary, so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password (only if necessary)

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[markcfrancis]

This reply has been marked as private.

[Christian]

Hey there,

Sorry but I couldn’t login with the given credentials. Please check.

We’ll yet to investigate why this happens.

Thanks.

[markcfrancis]

This reply has been marked as private.

[Paul R]

Hi,

Thank you for providing your login credentials.

The slider code is missing in your staging site.

http://screencast.com/t/MyhEj6JvZF9b

Do you have any customizations in your child theme that would affect the revslider?

Please provide sftp login in private reply so we can take a closer look.

Thanks

[markcfrancis]

This reply has been marked as private.

[Christian]

Hey there,

You’re still using the old child theme system. Please add the code below in your functions.php

// Enqueue Parent Stylesheet
// =============================================================================

add_filter( 'x_enqueue_parent_stylesheet', '__return_true' );

Visual Composer loads fine on my end (see attachment). Please clear your browser history.

Thanks.

[markcfrancis]

This reply has been marked as private.

[Rupok]

Hi Mark,

Thanks for updating. The issue was addressed on http://theme.co/changelog/#theme-4-3-3

Kindly follow this for more information – https://community.theme.co/forums/topic/child-theme-updates/

Cheers!

[markcfrancis]

This reply has been marked as private.

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