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  • September 14, 2016 at 3:03 pm #1175370
    Beth K
    Participant

    Ok. I have loved X Theme. I am using it for 3 different sites and have also built sites for clients with X Theme. BUT every time there is an update at least one of the included plugins stops working. It is usually Visual Composer. And I can’t update or do anything with Visual Composer because I didn’t buy it directly from the developer. And I have a different X Theme purchase codes from you for each site (but is impossible to tell which one is for what) because for some reason you make me buy it individually every time, even though that is kind of against WordPress theme standards for this very reason.

    So, I JUST got one of my sites working again and there was an auto update (forgot to turn that stupidness off) and now Visual Composer IS NOT WORKING AGAIN.

    I need help getting everything back to a sound and stable point with this site as well as the others I run. I do not want to move away from X because it is a powerful theme and the thought of re-theming 3 different sites makes me want to cry in a corner.

    Please see lyfshoes.com and get this thing back on track. And tell me how to stop this from happening again and again and again.

    -Beth

    September 14, 2016 at 7:05 pm #1175634
    Jade
    Moderator

    Hi Beth,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    September 15, 2016 at 9:01 am #1176644
    Beth K
    Participant
    This reply has been marked as private.
    September 15, 2016 at 12:53 pm #1176959
    Darshana
    Moderator

    Hi there,

    Please delete your current current version of Visual Composer plugin and install the latest X compatible version through X Addons section within your WordPress backend.

    You can check the latest version numbers from here (https://community.theme.co/kb/version-compatibility/).

    Hope that helps.

    September 15, 2016 at 2:08 pm #1177074
    Beth K
    Participant

    I don’t see X Addons section anywhere

    September 15, 2016 at 2:11 pm #1177080
    Rahul
    Moderator

    Hey There,

    You can find it at the left sidebar of the Dashboard. See attachment!

    Hope this helps!

    September 15, 2016 at 2:24 pm #1177106
    Beth K
    Participant

    thank you. found it. deleted and re-added Visual Composer. Version 4.12.1 which is also what your compatibility reference says. It still not working. I use Visual Composer from the back end editor (not the wysiwyg front end editor). The back end editor thing is what is not working.

    September 15, 2016 at 3:05 pm #1177164
    Nico
    Moderator

    Happy to hear that.

    Feel free to ask us again.

    Thanks.

    September 19, 2016 at 11:38 am #1181693
    Beth K
    Participant

    uhhh the rest of my comment was about how it still wasn’t working…

    “…re-added Visual Composer. Version 4.12.1 … It still not working. I use Visual Composer from the back end editor (not the wysiwyg front end editor). The back end editor thing is what is not working.

    September 19, 2016 at 1:09 pm #1181849
    Darshana
    Moderator

    Hi there,

    It seems that you’re experiencing a plugin conflict. You could try testing for a plugin conflict by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how it goes.
    Thanks!

    September 21, 2016 at 9:42 am #1184720
    Beth K
    Participant

    whew.
    For anyone following along, the plugin I had a problem with is
    Woocommerce Catalog Visibility Options, which is a plugin designed to enable your product section of site to show without referencing prices or inventory.

    Thank you.

    -Beth

    September 21, 2016 at 9:47 am #1184726
    Rahul
    Moderator

    Glad you’ve sorted it out!

    Let us know how it goes with the Visual Composer.

    Thank you.

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