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  • June 20, 2016 at 11:19 am #1050916
    SKarim
    Participant

    Hi, I have the following issue:

    1. I am unable to update the site as visual composer in the backend editor is not loading.
    2. I registered the site for theme update and connected the url with the purchase code, but there is no API Key showing anywhere so couldn’t provide API info in the site verification page.
    3. Please help me fix the visual composer issue so I can update the site.

    Thanks in advance.

    June 20, 2016 at 11:27 am #1050926
    Rahul
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    June 20, 2016 at 11:40 am #1050937
    SKarim
    Participant
    This reply has been marked as private.
    June 20, 2016 at 12:55 pm #1051075
    Joao
    Moderator

    Hi There

    I tried logging in with the credentials given above but without success. Could you please confirm if they are correct?

    Thanks

    Joao

    June 20, 2016 at 1:22 pm #1051137
    SKarim
    Participant
    This reply has been marked as private.
    June 20, 2016 at 1:23 pm #1051139
    SKarim
    Participant
    This reply has been marked as private.
    June 20, 2016 at 2:32 pm #1051255
    Joao
    Moderator

    Hi There,

    Upon Checking your website you are using a quite old version of X.

    At this time you will need to perform a manual update.

    As you are jumping from version 2.6 to 4.52 we do recommend you do perform a backup of your website before this process.

    Please do the following:

    1- Backup your website.

    2- Turn off every cache and security plugin you have.

    3- Turn off X-Shortcodes (This plugin should be deleted once you perform the update, it is now incorporated in Cornerstone and both togheter will conflict)

    4. Revoke your API key from X Addons section (check the bottom of the page) and also remove it from your license page on Themeco.

    https://community.theme.co/my-licenses/

    4. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

    5. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

    6. Latest version of Cornerstone will be installed automatically when you head over X Addons section. Now you try validating your X theme again and then try to install any other extension and it should function properly.

    If still doesn’t work, please update Cornerstone manually by uploading it to ftp. Please check our our knowledge base to know how: https://community.theme.co/kb/updating-your-theme-and-plugins/

    Remember now you will use your purchase code to validate X not an API Key.

    Hope that helps,

    Joao
    Hope this helps.

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