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  • January 12, 2017 at 10:21 pm #1328259
    Daniel B
    Participant

    Hi Themeco

    URL: http://www.blackburns.com.au/
    WP Version: 4.7.1
    X Version: 4.1.1
    Cornerstone: 1.3.3

    Visual Composer is not allowing me to edit any pages.

    I see a collapsed version of the Visual Composer edit Box which I am unable to open and edit.

    I think it may require to be updated to the latest version 5.0 via a theme update (not sure if it is bundled in), but last time I tried to update the theme the site broke and I am hesitant to do it again.

    Hence am I able to update Visual Composer without updating the theme?

    This may also have something to do with X Shortcodes as my hosting engineer deactivated that to get the site live again.

    I really need to make some simple changes to a page and this has become an unnecessary hurdle. Are you able to assist?

    January 13, 2017 at 12:24 am #1328367
    Rupok
    Member

    Hi there,

    Thanks for writing in! You should not have X Shortcodes since it was replaced by Cornerstone long ago. Can you confirm that you are fully updated? (Theme and Plugins)

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    January 16, 2017 at 3:49 am #1331745
    Daniel B
    Participant

    Hi There

    I have removed the cornerstone plugin and updated the theme to 4.6.4.

    I have also updated all of the plugins.

    Now the site is broken, it seems like the style sheets are not connecting.

    I am also unable to edit the theme as the Customise Editor crashes every time I try and access it?

    I also tried deactivating my plugins but this does not prevent the editor from crashing.

    January 16, 2017 at 4:09 am #1331770
    Daniel B
    Participant

    I found that the directory for the CSS file was forked into a different folder.

    It was placed in…

    x/framework/css/dist/site/stacks/renew.css where it should be positioned at

    x/framework/css/site/stacks/renew.css

    I am not sure how this occur but have placed a copy of renew.css in the correct location for the time being.

    This has corrected the style issue, however I am still unable to save any theme changes and the menu font has gone all out of whack on the desktop and mobile version?

    January 16, 2017 at 4:17 am #1331781
    Christian
    Moderator

    Hey there,

    Would you mind providing us with WordPress Admin username / password so we can take a closer look?

    Thanks.

    January 16, 2017 at 4:19 am #1331785
    Daniel B
    Participant
    This reply has been marked as private.
    January 16, 2017 at 4:39 am #1331806
    Christopher
    Moderator

    Hi there,

    I’m sorry you’re experiencing this after the update. What you’re seeing is a result of the X CSS path structure being changed back in version 4.3.3. You can fix this by using the updated child theme format that isn’t stack specific. Or you can update the path in style.css of your child theme. For more information on this process, take a look at the 4.3.3 release notes: http://theme.co/changelog/#theme-4-3-3

    After fixing this, we’ll help you with the other issue.

    Thanks.

    January 16, 2017 at 4:48 am #1331821
    Daniel B
    Participant

    OK great, thank you. I have updated the CSS reference in the child theme correcting this issue.

    Now I am just left with the navigation font issue and the customiser crashing on me. Thank you.

    January 16, 2017 at 5:19 am #1331861
    Christopher
    Moderator

    Hi there,

    I fixed navigation issue by updating Navbar letter spacing value under Customize -> Header

    Customizer works fine, how we can replicate the issue?

    Thanks.

    January 16, 2017 at 5:25 am #1331872
    Daniel B
    Participant

    Hi Christopher

    Thanks for the Navbar letter spacing edit. I was able to further edit that also which is great. Possibly to do with the style sheet fix also.

    All good now. Thanks again for your quick assistance this evening (my time) 🙂

    January 16, 2017 at 5:29 am #1331874
    Christopher
    Moderator

    You’re welcome 🙂

    January 16, 2017 at 5:35 am #1331876
    Daniel B
    Participant

    Actually, I just came across another issue – sorry.

    See http://www.blackburns.com.au/our-services/business-super-coach/ as I am getting a RevSlider issue;

    Notice: Undefined index: settings in /home/blackbx8/public_html/wp-content/plugins/revslider/includes/slide.class.php on line 56

    I tried re saving the page and slide with not improvement. Also, other slides I am using on other pages are working fine?

    Thanks.

    January 16, 2017 at 5:44 am #1331883
    Christopher
    Moderator

    Hi there,

    Please connect to FTP and disable debugging mode by updating define('WP_DEBUG', true); to define('WP_DEBUG', false); in wp-config.php file.

    Hope it helps.

    January 16, 2017 at 5:47 am #1331886
    Daniel B
    Participant

    OK thanks. That has corrected it. Thank you.

    January 16, 2017 at 5:59 am #1331903
    Paul R
    Moderator

    You’re welcome! 🙂

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