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  • August 19, 2016 at 8:48 pm #1139058
    Karla P
    Participant

    Visual Composer is not loading. Was fine about a couple of weeks ago.

    I believe that X-Theme is set to update automatically, and it is not showing in my dashboard as prompting an update. My WordPress is up to date. The site is http://www.exds.com.au

    Also, I am not a developer, so have only very basic knowledge. However, I have been able to use and update the site easily for the past couple of years.

    Regards, Karla

    August 19, 2016 at 10:31 pm #1139128
    Prasant Rai
    Moderator

    Hello Karla,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    August 21, 2016 at 9:11 am #1140352
    Karla P
    Participant
    This reply has been marked as private.
    August 21, 2016 at 9:13 am #1140353
    Karla P
    Participant
    This reply has been marked as private.
    August 21, 2016 at 10:57 am #1140432
    Rupok
    Member

    Hi there,

    It seems you are using very older version of X. You need to update X and remove X shortcodes as it’s already replaced by Cornerstone.

    Let’s update the theme manually for now. You can download the installable theme from themeforest or here – https://community.theme.co/dashboard/

    You can just place the extracted theme folder x under wp-content/themes/ folder using FTP replacing the old theme folder.

    Also please follow the installation video to understand it better – https://community.theme.co/kb/theme-installation/

    Hope this helps.

    Cheers!

    August 22, 2016 at 5:38 am #1141268
    Karla P
    Participant
    This reply has been marked as private.
    August 22, 2016 at 5:44 am #1141272
    Christopher
    Moderator

    Hi there,

    Please disable x shortcodes plugin and visit X addons page to install cornerstone automatically. Please update VC as well.

    Thanks.

    August 22, 2016 at 3:06 pm #1142034
    Karla P
    Participant

    Do I do that in my dashboard? I’m sorry to be so unknowledgable about these things.

    August 22, 2016 at 3:10 pm #1142041
    Karla P
    Participant
    This reply has been marked as private.
    August 22, 2016 at 4:15 pm #1142135
    Karla P
    Participant
    This reply has been marked as private.
    August 22, 2016 at 4:32 pm #1142161
    Karla P
    Participant

    also have noticed, that after deactivating X shortcodes plugin and the dashboard indicating ‘plugin deactivated’, X shortcodes still show ‘deactivate’ link rather than ‘activate’. Does this indicate it hasn’t actually deactivated?

    August 23, 2016 at 1:26 am #1142654
    Paul R
    Moderator

    Hi Karla,

    You need to update your theme first before you can deactivate xshortcodes plugin.

    Please note that automatic updates only started at xtheme version2.5 and upon checking I can see you have Version: 1.8.1.

    You need to update your theme manually using ftp, you can follow our guide on the link below.

    https://community.theme.co/kb/updating-your-theme-and-plugins/

    Hope that helps

    August 23, 2016 at 2:06 am #1142679
    Karla P
    Participant
    This reply has been marked as private.
    August 23, 2016 at 5:49 am #1142877
    Christopher
    Moderator

    Hi there,

    Your current version of X is 1.8.1 and automatic update is not available for old versions.
    Please backup your site and follow this link https://community.theme.co/kb/updating-your-theme-and-plugins/ to update your theme manually via FTP.
    Next remove x-shortcodes folder from wp-content/plugins.
    Then login to WP dashboard and you’ll see X addons on left sidebar, navigate to X addons page to intall cornerstone automatically. Follow this link https://community.theme.co/kb/product-validation to validate your product.

    Hope it helps.

    August 26, 2016 at 8:19 pm #1149073
    Karla P
    Participant
    This reply has been marked as private.
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