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[martytb]

Hi there,

A while ago I created a website for a client. They wanted to use Visual Composer (which came with X theme).
They send me an e-mail this week that they can’t seem to use Visual Composer to edit a page anymore?
When I logged in and clicked ‘backend editor’ nothing happened (see attachment). The frontend editor didn’t work either (see second attachment?

Any suggestion where to look or what to do? The page is http://www.tandartskesteren.nl/praktijk/team/

Thanks!

[Thai]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[martytb]

This reply has been marked as private.

[Rupok]

Hi there,

It seems you have very older version of X installed on the site. Can you confirm that you are fully updated? (Theme and Plugins)

You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

If you find anything to be out of date, you can review our update guide.

[martytb]

This reply has been marked as private.

[Thai]

Hi There,

Upon checking your website, I could see that you have updated your theme to the latest version but still using x-shortcodes plugin.

X-shortcodes is being replaced by Cornerstone plugin in the latest version of X theme.

Kindly deactivate your x-shortcodes plugin, then install and activate cornerstone plugin via X – Addons > Extensions.

Thanks.

[martytb]

Ok but I still want to keep using Visual Composer for my pages, will that still work like it used to?

[Rupok]

Hi there,

You can use Visual Composer and it’s also integrated with X but we recommend using Cornerstone for better flexibility and I believe you will love it.

Cheers!

[martytb]

I already use Cornerstone on some other websites, but I don’t want to recreate my entire site in Cornerstone. I just have a few minor adjustments. What to do?

[Paul R]

Hi,

Sounds like there is a plugin conflict, can you try deactivating Templatera plugin and see if that fixes the issue.

Thanks

[martytb]

Tried that, didn’t solve it.

Let me explain again what happened:
1. I was unable to use visual composer to make a little adjustment to a page.
2. I posted on here and was told to update the theme.
3. Bought the theme, enabled automatic update and updated the theme.
4. The frontend of my website looks weird now, the buttons don’t look like they used to do.

What should I do now?

[Joao]

Hi

I have run some tests and the plugin : Templatera is causing the conflict and while it is working you are not able to edit your pages with VC.

Unfortunately we do not offer support for third party plugins, if you would like to keep using this plugin I recommend you contacting the plugin developer.

Thanks

Joao

[martytb]

I updated the plugins and I seem to be able to edit the pages now. One last remaining question, since the update my buttons look like they’re too big? (see homepage, there is a lot of padding under the text?)

[Joao]

Hi There,

Please add the following code to Appereance > Customizer > Custom > CSS

.x-btn.x-btn-x-large {
    padding-bottom: 00px;
    padding-top: 22px;
}
.x-btn.x-btn-small {
    padding-bottom: 0;
    padding-top: 15px;
}
.x-btn.x-btn-jumbo {
    padding-bottom: 0;
    padding-top: 30px;
}

Thanks

Joao

[Author]

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