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Archive / Visual Composer no longer working after update
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  • May 24, 2016 at 7:37 pm #1008140
    natedeezy
    Participant

    I recently updated my site. When I go to edit my pages I no longer see the visual composer content fields. If I click on the visual composer logo in the left corner I’m taken to a page where I can purchase visual composer. What’s going on?

    Thank you for your time,
    Nate

    May 24, 2016 at 10:54 pm #1008433
    Prasant Rai
    Moderator

    Hello Nate,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    May 26, 2016 at 9:10 am #1011101
    natedeezy
    Participant
    This reply has been marked as private.
    May 26, 2016 at 10:31 am #1011259
    Rupok
    Member

    Hi Nate,

    Thanks for updating. I can see Visual Composer is working fine as expected on your site. If you can’t see on any page, make sure to set Visual Composer from Screen Options – http://prntscr.com/b8pujy

    Also you are using older version of X that might not work as expected with newer Cornerstone and Visual Composer. Let’s update this.

    Cheers!

    May 26, 2016 at 11:11 am #1011313
    natedeezy
    Participant

    When I try to ad an element to the page nothing happens. I can see all the elements in the menu; content band, container, line…ect, but when I click on one to add it to the page, it doesn’t add it. So my X theme is not up-to-date? And that’s what might be causing the issue with visual composer?

    I have version 4.3.0, what version should it be? How do I update?

    Thank you for your time,
    Nate

    May 26, 2016 at 12:36 pm #1011460
    Rupok
    Member

    Hi Nate,

    Thanks for updating. So you didn’t update your theme before? I can see the update notification on your site and you could update it right from the dashboard. You can also check on Dashboard > Updates.

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    Hope this makes sense.

    May 26, 2016 at 1:04 pm #1011497
    natedeezy
    Participant

    Yes I think I was mistaken about updating before. Thanks for all the help. You guys are the best, I appreciate it.

    Thanks,
    Nate

    May 26, 2016 at 3:43 pm #1011756
    Joao
    Moderator

    Thanks Nate,

    Let us know if you need help with any other issue.

    Thanks,

    Joao

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