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  • November 8, 2016 at 8:54 am #1248740
    Judy G
    Participant

    Hi

    I just updated my WordPress to version 4.6.1 and my visual composer has stopped working. I checked that I have the latest update from X and I think I do. I’ve also deactivated/reactivated plugins and that hasn’t made a difference. I’ve been reading through all of the various articles to try and find the solution but can’t seem to fix it. Can you help please?

    Thanks
    Judy

    Website: http://judygilroy.com
    Wordpress version: 4.6.1
    X version: last update Oct 8th 2016

    November 8, 2016 at 9:44 am #1248798
    Prasant Rai
    Moderator

    Hello Judy,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    November 8, 2016 at 1:24 pm #1249106
    Judy G
    Participant
    This reply has been marked as private.
    November 9, 2016 at 12:08 am #1249647
    Christopher
    Moderator

    Hi there,

    Please follow this link https://community.theme.co/kb/updating-your-theme-and-plugins/ to update theme and plugins. Next disable x shortcode plugin and visit X addons page to install cornerstone automatically.
    Follow this link https://community.theme.co/kb/product-validation to validate your product.

    Thanks.

    November 9, 2016 at 7:43 am #1250023
    Judy G
    Participant
    This reply has been marked as private.
    November 9, 2016 at 9:07 am #1250139
    Christian
    Moderator

    You have 2 X themes installed. The active one is old (v 2.1.0) and the new one is the latest. Please switch to the new one and check if the issue persists.

    Thanks.

    November 9, 2016 at 11:02 am #1250298
    Judy G
    Participant

    Hi

    I did that already and the issue does persist. When I switch to the new one the visual composer issue is still there and I lose the design of my website. All of this was stated in my message above?

    Thanks.

    November 9, 2016 at 7:53 pm #1251001
    Rad
    Moderator

    Hi Judy,

    Yes, we understand that 🙂

    The main reason why there are many issues on your site is because your themes and plugins are old and were made to work on WordPress version released at that time. Now that you updated your WordPress, the themes and plugins are now incompatible and they may not work with WordPress 4.6.1.

    The solution is deleting the old one and switch to new one.

    And the reason why your site design is in chaos after switching to latest X theme is because of version gap. The 2.1.0 is very different from 4.6.4 especially on how settings are saved, the large gap in structures, there are many new features and deprecated features. And your content made for old VC is not anymore compatible with latest VC and X, reworking with the content is the only solution I can think of.

    You have two option,

    1. Maintain the 2.1.0 and other plugins in its previous versions, but make sure you also downgrade to the previous version. I can’t tell which version since you upgraded it already.

    2. Clone your site into staging and there, update your plugins and theme and rework with the design. This will make your site live until your new version is ready.

    Thanks!

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