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  • August 17, 2016 at 12:51 pm #1135495
    db22de
    Participant

    Hi,

    I have several issues with one of your templates I recently bought through Themeforest.net. The biggest concern is related to Visual Composer, which is not allowing me to edit anything on the site in a frontend mode. This issue, most likely a technical, was spotted out last evening and seems to remain unsolved.

    I tried to resolve it from my end but with no success. Can someone please have a look at this and get back to me as soon as possible?

    Site: http://staging.fanaticojuegos.com.ar
    WP Version: 4.6
    Cornerstone Version: Version 1.3.0

    Screenshot attached.

    August 17, 2016 at 1:07 pm #1135516
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    August 17, 2016 at 1:18 pm #1135537
    db22de
    Participant
    This reply has been marked as private.
    August 17, 2016 at 2:54 pm #1135671
    db22de
    Participant
    This reply has been marked as private.
    August 17, 2016 at 6:47 pm #1135915
    Nico
    Moderator

    Hi There,

    I could see a script error during loading of VC. Would you mind testing for plugin conflict. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how it goes.

    Thanks.

    August 18, 2016 at 2:37 am #1136412
    db22de
    Participant
    This reply has been marked as private.
    August 18, 2016 at 4:22 am #1136503
    Rue Nel
    Moderator

    Hello There,

    I am another staff checking on this thread! I have check one of your page and edited in VC. So far everything is in order and no issues encountered. You can check it here: http://prntscr.com/c77vkj

    Can you confirm that this issue has been resolved? Thank you.

    August 18, 2016 at 8:15 am #1136742
    db22de
    Participant
    This reply has been marked as private.
    August 18, 2016 at 9:51 am #1136903
    Christian
    Moderator

    I see you want to use the Front-end editor of Visual Composer. Regretfully, that is not supported out of the box. Please see How Visual Composer is Used Within X in https://community.theme.co/kb/integrated-plugins-visual-composer/

    Thanks.

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