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  • May 23, 2016 at 4:17 am #1004873
    Paul L
    Participant

    Hi guys, I have problems with VC on certain elements. I have just setup a brand new install in case there was a problem with the previous install but the same problem exists.

    In VC I cannot see the text formatting toolbar (see image attached)

    I am using the latest of all plugins, themes and WP

    WP 4.5.2
    X 4.4.2
    CS 1.2.4 (not required but a mandatory install)
    VC 4.11.2.1

    Please help!

    Regards
    Paul

    May 23, 2016 at 4:21 am #1004876
    Christopher
    Moderator

    Hi there,

    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    If it doesn’t help, please provide us with URL and login credentials in private replay.

    Thanks.

    May 23, 2016 at 4:22 am #1004877
    Paul L
    Participant
    This reply has been marked as private.
    May 23, 2016 at 4:34 am #1004885
    Paul R
    Moderator

    Hi Paul,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    May 23, 2016 at 4:53 am #1004896
    Paul L
    Participant
    This reply has been marked as private.
    May 23, 2016 at 5:12 am #1004910
    Christian
    Moderator

    Hey there,

    I checked and the text formatting shows up and working fine (see attachment). Please try clearing all caches including browser history and check again.

    Thanks.

    May 23, 2016 at 5:31 am #1004930
    Paul L
    Participant

    Very strange, I have just cleared all caches, browser history etc and I still have the same problem. I have tried with Firefox and IE.

    It is working fine on other sites I have running X & VC with the same version numbers and the same browser??

    May 23, 2016 at 6:34 am #1005017
    Paul R
    Moderator

    Hi,

    I checked and it is working fine on my end too.

    http://screencast.com/t/ZNrXmg4Vapl

    May I know what page you are trying to edit.

    Thanks

    May 23, 2016 at 6:46 am #1005040
    Paul L
    Participant

    Hi, it happens on all pages that I edit.

    I have a video showing the problem which is 1.77Mb can i email it to you?

    Regards
    Paul

    May 23, 2016 at 7:37 am #1005099
    Paul R
    Moderator

    Hi Paul,

    You can upload it to your site then share to us the link.

    Thanks

    May 23, 2016 at 8:05 am #1005140
    Paul L
    Participant
    This reply has been marked as private.
    May 23, 2016 at 8:40 am #1005195
    Lely
    Moderator

    Hello Paul,

    Thank you for the video. This is weird because it is working for me too. See attached screenshots.
    On VC, can you please right click > Inspect Element > Click on Console Tab: Then if there are errors please send us so we can check. Please do also give us the machine you were using and the OS version together with the browser version for better checking.

    Always,
    X

    May 23, 2016 at 9:23 am #1005247
    Paul L
    Participant
    This reply has been marked as private.
    May 23, 2016 at 10:39 am #1005405
    Christian
    Moderator

    Hey Paul,

    Please try reinstalling X through the Dashboard menu.

    Thanks.

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