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[caw442000]

I recently updated the theme and now my visual composer is not working properly throwing errors on the page.

[caw442000]

This reply has been marked as private.

[Nico]

Hi There,

Thanks for writing in.

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[fmaweb]

I am waiting for answer as well. Visual Composer is working but my wp debug log is blowing up with errors stemming from VC. VC has an update that X theme has not made available yet.

“How to update and receive support if I do not purchase direct license?

In such case you need to wait on your WordPress theme author to update Visual Composer on their side and push it to you. Also support related questions should be addressed to your WordPress theme provider.”

https://wpbakery.atlassian.net/wiki/pages/viewpage.action?pageId=524337

[Darshana]

Hi there,

Those are just PHP notices which you can ignore by changing the following line in your wp-config.php file which is located under the root of your WordPress installation.

Locate the following line
define('WP_DEBUG', true);

Then change is as follows.
define('WP_DEBUG', false);

To avoid such incompatibility issues, please contact your hosting provider and ask them to update your PHP version to at least v5.6.0 or above.

Hope that helps.

[fmaweb]

We are running X-Powered-By: PHP/5.6.24

[Rad]

Hi there,

Please provide your admin and FTP login credentials in private reply. We could only gather information through it 🙂

Thanks!

[fmaweb]

Unfortunately I am not permitted to give out access credentials for our FTP. The notices being thrown are all about undefined variables, example: Notice: Undefined variable: fade_duration in /**/wp-content/themes/x/framework/functions/global/plugins/visual-composer.php on line 5173

I have cleaned up my plugins and a few other third party plugins on our site with regards to notices such as this. However, since there is a new version of Visual Composer out I would like to try that before I touch the code.

[Rue Nel]

Hello There,

Since we do not have any access, please check out the reply of Darshana, https://community.theme.co/forums/topic/visual-composer-errors-2/#post-1232098

Disabling the debug mode will make the PHP notices disappear.

Please let us know how it goes.

[caw442000]

This reply has been marked as private.

[Darshana]

@caw442000

Upon checking, you’re running PHP v5.2.17 on your server environment which cause this incompatibility issues. WordPress recommends PHP v5.6.0 or above to run your site smoothly. Please contact your hosting provider and ask them to update your PHP version.

Let us know how it goes.
Thanks!

[caw442000]

This reply has been marked as private.

[Rad]

Hi there,

Please provide your FTP login credentials as well, this is only configurable through FTP. For the meantime, try adding this similar as above.

define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

Thanks!

[caw442000]

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[Darshana]

This reply has been marked as private.

[Author]

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