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[medinacom]

Hello! I’ve just installed your theme for a client (after working extensively with X for a few previous ones).
After diving in, I immediately ran into a snag: items don’t seem to be displaying. The “Content Band” item, when a background is applied, is visible but text boxes, headlines, images, or anything else will not.

Cornerstone is deactivated, as well as any other plugins that would cause a conflict. Attached is a screenshot of the frontend editor (I don’t use it, but it illustrates nicely). There should be images and text everywhere in the shot, however there is nothing.

Thanks in advance!

[Rahul]

Hey There,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[medinacom]

This reply has been marked as private.

[Lely]

Hi There,

Thank you for the credentials.
Please activate Cornerstone as this is a required plugin in X theme.
Then check this:https://community.theme.co/kb/integrated-plugins-visual-composer/
As stated under this part:How Visual Composer is Used Within X

One thing worth noting is that the frontend editor works with the Visual Composer native elements. The front end editor is tailored to Visual Composer, and as such we’re unable to provide in depth support for it. Most themes that offer extensive Visual Composer integration disable this, as it increases complexity for how shortcodes are handled. It also forces the theme to use a particular grid system that we feel is not ideal.

Please try using backend Editor.

[medinacom]

Thanks, activating Cornerstone works! I wasn’t aware it was a required plugin (previous versions of X and Visual Composer appear to work completely when it’s deactivated).

Noted, thanks! I never use the frontend editor, it just happened to illustrate my situation better than a page preview or screenshot of the backend in this case. All edits and layouts have been made with the backend editor.

I’ll keep this in mind for future builds too.

[Rahul]

Good to hear that!

If you have any further queries with the theme, let us know. We’d be happy to assist you with anything.

Thank you.

[Author]

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