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Archive / Visual Composer code atop all pages after updating to X 4.6.3
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  • October 6, 2016 at 2:36 pm #1205600
    Susan M
    Participant

    There’s this block of VC code at the top of the site’s pages, even in the WordPress dashbord. If I disable VC it clears things up, but of course the pages lose their structure and have trailing VC code here & there.

    I believe this may be the result of a W3 Total Cache plugin crisis. Had to delete it manually the other night. The only residual issues afterward were that I had to disable the breadcrumbs, because the links were’t finding their “offset” and displayed the errors. I was hopeful that updating today to X 4.6.3 & dumping the cache again would overwrite the confused code, but no luck.

    Can you help? I’m attaching 2 screenshots, and the site can be viewed at http://www.cherrielaporte.com.

    October 6, 2016 at 3:05 pm #1205670
    farhaddc
    Participant

    +1

    October 6, 2016 at 4:41 pm #1205790
    Susan M
    Participant

    Thanks, farhaddc. Anyone else out there having this issue?

    If we could bump this up in the help line, it would be great. My client & some of her followers just spotted the funky code, so this just became an emergency!

    Thanks!

    October 6, 2016 at 4:48 pm #1205799
    farhaddc
    Participant

    This is also emergency for us. So far no answer from the developers. Even our own site is facing this issue.

    October 6, 2016 at 5:31 pm #1205851
    Susan M
    Participant

    Latest update: The website can still be viewed (clunky code & all), but I can no longer log in via /wp-admin/ and get the white screen (still with clunky code, image attached).

    Accessing wp-admin/huge-previously-used-link-to-customizer presented the login screen (still with error code, see attached image), but won’t let me login & gives a cookie error (image attached for this too).

    October 6, 2016 at 8:24 pm #1206068
    Lely
    Moderator

    Hi Susan,

    We’re sorry you’re having this issue. Although, I can’t duplicate this on my test site using updated X theme. If wp-debug mode is ON on your wp-config.php file please turn this to OFF and check again. If the issue still persists, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    October 6, 2016 at 8:54 pm #1206159
    Susan M
    Participant

    Turning the debug to FALSE in wp-config.php definitely worked – didn’t know this was even on. Sorry about that!

    Thanks a bunch!

    October 6, 2016 at 10:22 pm #1206250
    Prasant Rai
    Moderator

    You are most welcome. 🙂

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