Topic: visual composer auto-update problems

Tagged: x

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June 15, 2016 at 5:17 am #1042971

Tom B
Participant

Hello,

I have X theme 4.5.2 installed with WordPress 4.5.2.
I bought a license for visual composer and I can not auto update it. Latest version at the moment is 4.11.2 and 4.12 is out. It will not update. I deactivated it and tried to update. It failed.

This is the reply from visual composer support:
“The issue is most likely because the auto-updates are disabled at your end by the theme author. You need to deactivate and delete the theme version of the plugin and then install the standalone version which is purchased by you. However, I would also suggest you to re-confirm the same with the theme author before proceeding, because if he has done any changes to the core plugin files, then they will be lost during this process.”

Is this true? Are any core files changed? Can you please help me with what next steps could be to solve this issue. Url is http://www.sharkbiscuit.tv

June 15, 2016 at 9:04 am #1043274

Joao
Moderator

Hi There,

The latest version available and tested and compatible with X is v4.11.2 .

It is not necessary to buy a license as it comes bundled with X.

You should also use the version that you install via WP-Admin > Addons

If you just purchase this version of VC you might contact ThemeForest and try to get a reimbursement or use with another project if not using X.

You can follow the version compatability by accessing our Changelog.

https://theme.co/changelog/

Let us know if you have any other questions,

Joao

June 15, 2016 at 3:07 pm #1043887

Tom B
Participant

I see. Now I can understand.
So VC is always updated whenever you do an yupdate with a new version of VC included.

Thank you for letting me know.

June 15, 2016 at 3:12 pm #1043896

Rahul
Moderator

You are most welcome!

June 16, 2016 at 6:12 pm #1046068

Tom B
Participant

I am having a new problem now. This has to do with some of my website’s pages. Namely, it is About Us, TV Development and Viral. On mobile devices these pages lose all text!
I have checked css in case I added any Display:none anywhere or something similar. I can not find the solution. Please help!

Site url as mentioned earlier is
http://www.sharkbiscuit.tv

June 16, 2016 at 10:43 pm #1046458
Rad
Moderator
Hi there,

You have this,
```
#x-content-band-3, #x-content-band-4 {
    display: none !important;
}
```
And it’s applied for @media (max-width: 1200px)

That hides your text. But if you’re targeting specific page for that CSS, then you should only add that custom CSS to cornerstone or visual composer’s custom CSS section.

Thanks!
June 17, 2016 at 5:32 am #1046830
Tom B
Participant
oh! It was at the very bottom! I forgot to put #post-3034, the id for the home page! Thank you so much!
I have added all CSS to the Custom section (Global CSS) of the Customizer. Is that not right then? Will the code be better optimized if used on VC or custom CSS section per page?

And one last thing, I am trying to get rid of a padding at the very end of the homepage (underneath orange button TV Development) and can not seem to get rid of it.
I have tried
```
#bandhome1 .x-column.x-sm.vc.x-1-2 { padding: 0 !important;}
```
to no avail.

Any solution?
June 17, 2016 at 9:27 am #1047078

Joao
Moderator

Hi There,

If you put the code at Appereance Customizer Custom CSS your path needs to specifiy on which page the css should be applied, if not it will be applied to all the pages. You can do that using the pad ID in front of the code. If you place the code in the Custom CSS of Cornerstone inside the page is not necessary to specify which page the code is aiming for and it will be naturally just applied to that page.

Regarding the space below the button would you mind providing your Wp Admin Credentials in private reply so we can have a Closer look?

Thanks

Joao

June 17, 2016 at 12:27 pm #1047286

Tom B
Participant

This reply has been marked as private.

June 17, 2016 at 12:29 pm #1047288

Tom B
Participant

I have added which page css is supposed to affect, i just forgot it on that instance. Thank you for helping out! I have sent you private reply with logins.

June 17, 2016 at 5:56 pm #1047639
Rad
Moderator
Hi there,

The bandhome1 ID is directly added to the column, hence, the CSS should be like this,
```
.home #bandhome1.x-column.x-sm.vc.x-1-2 { padding: 0 !important;}
.home #bandhome2.x-column.x-sm.vc.x-1-2 { padding: 0 !important;}
```
Hope this helps.
June 18, 2016 at 3:58 pm #1048670

Tom B
Participant

Hi,
I have added the css you have sent me to the global css section. However, nothing has changed. Any other solution?

June 19, 2016 at 2:20 am #1049015
Rue Nel
Moderator
Hello There,

Please also add this custom css in your customizer, Appearance > Customize > Custom > CSS
```
.home .entry-content.content {
    padding: 0 !important;
}
```
Please let us know how it goes.
June 19, 2016 at 3:13 pm #1049499
Tom B
Participant
```
.home #bandhome1.x-column.x-sm.vc.x-1-2 { padding: 0 !important;}
.home #bandhome2.x-column.x-sm.vc.x-1-2 { padding: 0 !important;}

.home .entry-content.content { padding: 0 !important; }
```
This is what I have used up to now. Unfortunately it doesn’t work. Thank so far. Anything else?
June 19, 2016 at 9:25 pm #1049893

Rue Nel
Moderator

Hello There,

Since you have installed a caching plugin WordFence and W3 Total Cache, please clear your plugin cache before testing your site. This can cause the changes to not take place on the front end. It will eventually show up when the cache regenerates, but it’s not ideal if you’re looking to see your changes immediately. Caching plugins are best to turn on only when you’ve finished building the site.

Please let us know how it goes.
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