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  • October 10, 2016 at 4:36 pm #1210524
    md_mitchell
    Participant

    Hi. On my homepage I have a video with a poster image and it all plays fine on the desktop but on mobile the video doesn’t play when I click the poster image.

    (sending login privately)

    Thanks

    October 10, 2016 at 4:37 pm #1210526
    md_mitchell
    Participant
    This reply has been marked as private.
    October 11, 2016 at 12:37 am #1210937
    Friech
    Moderator

    Hi There,

    Thanks for writing in! Are you referring to this?

    http://prnt.sc/csde9u
    http://prnt.sc/csdd1m

    It plays fine on my end, please clear your phone’s browsers cache.

    Hope it helps, Cheers!

    October 11, 2016 at 9:30 am #1211497
    md_mitchell
    Participant

    No luck at all. We’ve cleared the cache and tried it on devices for the first time and still no luck. Nothing happens when we click the thumbnail. Any ideas on what to do next?

    Thanks

    October 11, 2016 at 10:11 am #1211564
    Rahul
    Moderator

    Hey There,

    Thanks for writing back!

    I’ve checked it on an Android smartphone and it’s working perfectly fine here. See attached!

    Could you please tell us which mobile browser are you currently using?

    Thanks for understanding!

    October 11, 2016 at 10:20 am #1211585
    md_mitchell
    Participant

    It seems to be an issue with just iPhones. Any ideas?

    Thanks for checking.
    Really appreciate it.

    October 11, 2016 at 10:20 am #1211587
    md_mitchell
    Participant

    Sorry, using Safari on the iPhone and iPad.

    October 11, 2016 at 10:39 am #1211610
    md_mitchell
    Participant

    My bad… figured it out. Error in my Embed code. Thanks!

    October 11, 2016 at 11:36 am #1211699
    Christian
    Moderator

    Glad you’ve sorted it out. 🙂

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