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  • January 21, 2017 at 10:11 pm #1340143
    baxterious
    Participant

    I’ve tried putting several videos as background types and they won’t play. Are there specs, restrictions, or limitations ?

    January 22, 2017 at 2:52 am #1340264
    Christopher
    Moderator

    Hi there,

    Please use self hosted video as section’s background video. The file format should be mp4,webm or ovg.

    Hope it helps.

    January 22, 2017 at 7:37 pm #1340920
    baxterious
    Participant

    I’ve tried with self hosted also. Never works. How loarge can the file be ?? This one was 25 mb

    January 22, 2017 at 8:28 pm #1340948
    Nico
    Moderator

    Hi There,

    The file is quite large. In that case, it would be best to upload it in a fast server or a cloud server. Our site videos, we hosted our file in vimeo and please try to optimize more the video so that it would load properly.

    Let us know how it goes.

    Thanks.

    January 22, 2017 at 8:56 pm #1340976
    baxterious
    Participant

    Well I also tried a 6mb file and that didn’t work either. I’ve tried files hosted on YouTube..10 mb… to no avail.

    January 22, 2017 at 11:12 pm #1341046
    Lely
    Moderator

    Hello There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – Page using self hosted video background
    – Page using youtube background video

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    January 22, 2017 at 11:21 pm #1341057
    baxterious
    Participant
    This reply has been marked as private.
    January 23, 2017 at 12:24 am #1341092
    baxterious
    Participant

    I was just on the HOME page and the backgound video came up. I’m not sure if that’s because of something you did… or it just takes a LONG time to load. What is teh recommended file size for a background video that it loads properly ?

    January 23, 2017 at 12:27 am #1341093
    Lely
    Moderator

    Hi There,

    Thank you for those information.
    Upon checking, there’s an error on your console. It is coming from your NextGen Gallery plugin. Please try to disable this plugin and try again.

    Uncaught TypeError: Cannot read property 'register_child' of undefined
    at Object.broadcast (frame_event_publisher.min.js?ver=2.1.62:1)
    at HTMLDocument.<anonymous> (frame_event_publisher.min.js?ver=2.1.62:1)
    at i (jquery.js?ver=1.12.4:2)
    at Object.add [as done] (jquery.js?ver=1.12.4:2)
    at n.fn.init.n.fn.ready (jquery.js?ver=1.12.4:2)
    at a.fn.init.n.fn.init (jquery.js?ver=1.12.4:2)
    at a.fn.init (jquery-migrate.min.js?ver=1.4.1:2)
    at n (jquery.js?ver=1.12.4:2)
    at frame_event_publisher.min.js?ver=2.1.62:1
    January 23, 2017 at 12:35 am #1341101
    baxterious
    Participant
    This reply has been marked as private.
    January 23, 2017 at 2:09 am #1341158
    Lely
    Moderator

    Hello There,

    Can you try another video format? mp4,webm or ovg? I have downloaded mpg file and it is also not working on my test site.

    January 23, 2017 at 2:20 am #1341172
    baxterious
    Participant

    OK I beleive it’s working now. I converted that .mpg file to an mp4. I’ve used mp4 previously and it did not work, but maybe that was because of the nextgen issue.

    THANK YOU!!!!!

    January 23, 2017 at 2:27 am #1341176
    Lely
    Moderator

    Glad it is now working.
    You’re welcome!

    Cheers!

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