January 19, 2017 at 2:01 pm #1337173
I have a poster image that is showing when viewed on desktop but isn’t for some reason on mobile. You can see it here: http://monumentalshift.com/andrew-davis-dev/ (located in the ANDREW IN ACTION region of the page).
Any ideas on how to fix this?
– AshleyJanuary 19, 2017 at 2:29 pm #1337214
Thanks for writing in.
Yes, I confirmed that upon checking my mobile it shows that it does not have poster image. Probably because of the errors found in your site browser console.
One of the solution to the error can be found in the link below:
Let us know how it goes.
Thanks.January 23, 2017 at 12:48 pm #1341918
I tried a variety of the options discussed on this link and none of them seemed to have worked. I thought maybe it would be the trick because the testimonial plugin that I’m using makes the profile pics greyscale until you hover over them. But I even tried disabling that and it still didn’t seem to solve the problem. Any other ideas?January 23, 2017 at 2:18 pm #1342056
I tried checking the provided URL but it doesn’t exist anymore. Have you changed the page? Can you please provide the updated page URL so we can take a closer look?
Thanks!January 24, 2017 at 10:49 am #1343375January 24, 2017 at 7:14 pm #1344036
FriechModeratorApril 5, 2017 at 10:33 am #1428960
I am having the same issue. When I use the short “share” link, the video and poster show on the desktop version but only the video shows on the mobile version. When I use the embed code, nothing shows up. I tried using the full iframe code, the code without the iframe wrapper, and just the link within the iframe code. You can see it here http://realassist.com/April 5, 2017 at 6:03 pm #1428988
Thank you for writing in! Like what I suggested above since this is a YouTube video use the Embedded Video element instead of the Video Player element.
And paste the entire iframe code to the Embedded Video element.
Hope it helps,