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  • September 7, 2016 at 3:45 am #1164123
    markcfrancis
    Participant

    Hi There

    I know there have been a few posts around this but I cant find an answer that fits my specific issue.

    See http://intelligent.wpengine.com/.

    The homepage video seems to work ok in some browsers but Chrome/Mac in particular is terrible.

    See https://youtu.be/8eUCIx01bWI which will show you what I am seeing.

    The video is pretty light and my speed here is around 150MB so should load instantly.

    Thanks

    Mark

    September 7, 2016 at 7:03 am #1164331
    Christian
    Moderator

    Hey Mark,

    It could be that you’re using .mov. Please convert your video to .mp4.

    Thanks.

    September 8, 2016 at 10:32 am #1166550
    markcfrancis
    Participant

    Ah ! We are indeed, ok will change and see how it works

    September 8, 2016 at 1:07 pm #1166778
    Rahul
    Moderator

    Sure!

    Let us know how it goes!

    Thank You.

    September 12, 2016 at 3:46 am #1171022
    markcfrancis
    Participant

    Hi Rahul, we’ve added the MP4 (only around 8MB now) and it seems to work well on Safari etc. My developers seem to find it works with Chrome but it hangs on a grey screen for me http://intelligent.wpengine.com/. Might be a caching issue. How does it look to you?

    Thanks

    Mark

    September 12, 2016 at 4:18 am #1171058
    Paul R
    Moderator

    Hi Mark,

    Video works fine on me too.

    I tested in firefox and chrome.

    Try to clear your browser cache and check again.

    Thanks

    September 12, 2016 at 8:08 am #1171275
    markcfrancis
    Participant

    Perfect thanks Paul

    That’s what I wanted to hear !

    Mark

    September 12, 2016 at 9:01 am #1171337
    Rahul
    Moderator

    Glad you’ve sorted it out!

    Let us know if you need any further help with the theme. We’d be happy to assist you with everything.

    Thank You.

    November 18, 2016 at 7:31 am #1262461
    markcfrancis
    Participant
    This reply has been marked as private.
    November 18, 2016 at 11:16 am #1262721
    Joao
    Moderator

    Hi There,

    Your revolution slider is working fine on my end.

    Themepunch has changed a lot on their engine on this update so you could try to edit your slider re-save and check if it works

    If that does not work, there is a known issue that is affecting a few installations after the last update.

    WOuld you mind trying to downgrade your revolution slider to a previews versions?

    To do that download it from the link below access your website via FTP access WP Content / Plugins / Remove RevSlider and Add the one containing on the zip file from the link below:

    You won´t lose any of your creations,everything is stored on the database and not in the plugin folder.

    https://www.dropbox.com/s/5poy9ywysds1tfr/revslider%20%281%29.zip?dl=0

    Hope that helps

    Joao

    November 20, 2016 at 5:36 am #1264203
    markcfrancis
    Participant
    This reply has been marked as private.
    November 20, 2016 at 1:29 pm #1264494
    Rad
    Moderator

    Hi there,

    I just checked it on Mac’s chrome and it works, what version you’re testing it on?

    Thanks!

    November 21, 2016 at 3:20 am #1265058
    markcfrancis
    Participant
    This reply has been marked as private.
    November 21, 2016 at 3:29 am #1265069
    Rue Nel
    Moderator

    Hello Mark,

    Upon checking your site, it appears that there is a JS error on the page. This may have been the reason why the video froze. The error says something that the video is being paused. Please see it here: http://prntscr.com/d9w426

    Would you mind providing us the login credentials so that we can take a closer look?

    Thanks you.

    November 22, 2016 at 6:32 am #1266714
    markcfrancis
    Participant
    This reply has been marked as private.
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