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  • September 23, 2016 at 3:30 am #1187674
    Alejandro Jose S
    Participant

    Hello, i recently had migrated 2 sites and now they’re throwing weird php errors.

    One of the sites is be-openminded.com and it’s throwing 2 errors related to the theme. apparently there’s something wrong with the database. could you point me to where could be the error or how could it be fixed?

    thanks!

    September 23, 2016 at 3:31 am #1187676
    Alejandro Jose S
    Participant
    This reply has been marked as private.
    September 23, 2016 at 3:38 am #1187683
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    September 23, 2016 at 6:22 pm #1188457
    Alejandro Jose S
    Participant
    This reply has been marked as private.
    September 23, 2016 at 9:52 pm #1188737
    Rue Nel
    Moderator

    Hello There,

    Thanks for providing the information. I have tried to login, I am seeing this:

    Could please temporarily turn off the security so that we can login.

    Thank you.

    September 24, 2016 at 5:43 am #1189022
    Alejandro Jose S
    Participant

    Done, please access again.

    September 24, 2016 at 2:56 pm #1189270
    Rad
    Moderator

    Hi there,

    Please provide the correct login credentials for be-openminded.com/wp-admin

    And provide your FTP login credentials as well.

    Those errors are not theme related, the SQL error is related to comments. X theme doesn’t have the direct relation to the database, it only uses the resources provided by WordPress. It’s the WordPress that do all database processes including comments query. You may want to check it with your hosting provider, could be related to MySQL version.

    And warnings aren’t error, it could be due to empty result caused by that SQL error.

    Thanks!

    September 26, 2016 at 9:41 am #1190900
    Alejandro Jose S
    Participant

    Hello! i managed to solve this issue and it turns out it was CONVERTPLUG that was causing the issue. i think i’ll get in touch with the convertplug developers!

    September 26, 2016 at 10:30 am #1190961
    Rahul
    Moderator

    Glad you have managed to solve the issue!

    Let us know if we can help with anything else.

    Thanks for using the X-theme!

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