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We have taken over a previously designed site and moved it to a new domain. We just bought a new license, but we have issues validating the installation.
The site has version 4.4.2 of X installed and version 1.2.4 of Cornerstone installed.
On the AddOn page we get the verification that X has been validated. However, update is NOT working.
We do not understand how to add and validate Cornerstone – we are not able to add this to our account.
Please advice how to proceed – we’re in a hurry to get this up running by the end of TODAY!
Hi There,
Thanks for writing in! Previous version of X with the latest WordPress has an issue with automatic update. In this case, we advice that you do the manual update. You can manually update your x|theme by following the guide provided here: https://community.theme.co/forums/topic/having-trouble-validating/#post-1164019
Let us know how it goes.
Cheers!
Sorry, I have look through the x.zip and can’t find it there. So, where is Cornerstone? It’s supposed to be a free AddOn to the X, right?
Hi there,
If you install latest version of X, Cornerstone will be installed automatically after validation. If you already have older version of Cornerstone installed then deactivate and remove this from your site.
If you download the complete package from Themeforest then you will find all extensions there.
Cheers!
The complete package was downloaded from Themeforest half an hour ago 🙂 However, Cornerstone is not found in the extension folder of the package. How do we get the Cornerstone reinstalled? Happens automatically after X installation?
Hello There,
Cornerstone is included in the x.zip. Unzip this file and navigate to /x/framework/plugin/. This is the folder located of cornerstone.zip.
You can simply deactivate or manually delete cornerstone folder using ftp and then as you go to your dashboard > themes, Cornerstone will be automatically gets installed. If nothing else works, Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.
To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password
– FTP Hostname
– FTP Username
– FTP PasswordDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you.
We did a manual update via FTP and all works fine now! Thanks!
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