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[thomasmathieu]

Hi,

I have bought several licences and it always worked, but today I try to activate a new one and it dosen’t work.

– I have bought the new licence
– I have add it to my dashboard
– When I type it in my wordpress admin and I hit enter nothing happens, it’s only redirecting my to a blank page (../wp-admin/admin.php?)

Can you help me ?

[Rue Nel]

Hello There,

Thanks for writing in! To validate your site, please do the following:
1] Please login to your account and assign the license. You need to assign the license to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
2] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

If nothing else works, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[Author]

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