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[mmhhmm]

Hi there,

using current versions of WordPress and X on an otherwise empty WP install, I am getting the notice “This cornerstone license is not valid.” See screenshot 1.png When clicking “Fix”, the license I enter (Envato purchase code) is not accepted, see screenshot 2.png. But according to the licence manager, the license has not yet been assigned. (See screenshot 3.png)

What can I do to fix this?

Thanks!

[mmhhmm]

ps. I tried validating cornerstone by activating the site in the license manager, but the effect is the same.

[mmhhmm]

OK, fixed it. The X theme needed to be made the active theme first, then validation was successful.

[Joao]

Great to hear you managed to solve your issue.

Let us know if we can help you with anything else.

Joao

[cgtoscano]

I’m having the same problem. How do I make X the active Theme? Error code is attached.

[Joao]

Hello There,

Thanks for writing in! You should be able to update Cornerstone if you have X license validated.
Please do the following:
1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

Hope this helps.

Let us know how it goes

If you are still facing an issue after that would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks,

Joao

[Author]

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