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[kskarlatos]

Theme X newbie here! (a very impressed one also).

I recently bought my first Theme X license, installed it on MAMP on my local machine, validated and tested. All went well.

I then revoked the license on the Dashboard, installed WordPress and Theme X on my Droplet (DigitalOcean), all was smooth until I went to validate the license from within WordPress Admin.

It repeatedly comes back with “Uh oh, we couldn’t check if this license was valid. Details.”

If I click on details it pops up a screen of PHP? code that I can’t get out of.

If I associate the license on the ThemeX Dashboard with my site then it accepts it, but no change on the site itself.

Am I doing something wrong or is this an Envato issue? Have been trying for since last night to get the license accepted.

Thank you.
Kimon.

[Rupok]

Hi Kimon,

Sorry to hear that you are facing trouble. Make sure to remove the domain from your Themeco account license page and assign the new domain.

Thanks!

[kskarlatos]

Hi,

The problem continues. I have removed the domain (both old and new) from the Themeco account license page.

I retried multiple times to add the purchase code on my site (via the Admin Dashboard) and it always fails.

Thank you.

[Rupok]

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– Purchase Key

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[kskarlatos]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for providing the information. It seems that the error is related to SSL, your PHP configuration may not be configured properly. We would advise contacting your host about this. In the meantime, you can fix your WordPress installation by adding this code to a child theme:

add_filter( ‘https_ssl_verify’, ‘__return_false’ );

This allows WordPress to skip verification when making outbound HTTP requests.

You may contact your webhost. Here is a form letter you may use:

Hello [provider],

My WordPress installation is having a hard time making outbound HTTP requests. I’m using X theme and it makes a request to community.theme.co for setting up automatic updates. 

Could you please do the following?

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.

Please advise on anything you discover. Thank you.

For more validation connection troubleshooting, please check out this article from our knowledge base: https://community.theme.co/kb/connection-issues/

Please let us know how it goes.

[kskarlatos]

Thank you for assisting me, unfortunately nothing has worked so far. I went through everything and couldn’t get it to work.

So, back to my roots, bare metal Ubuntu, LAMP, WordPress installs (with SSL) and everything worked!

All set now.
Thank you.

[Darshana]

Glad you were able to find a solution 🙂

[Author]

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