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  • August 27, 2016 at 6:47 pm #1149969
    zenworkforce
    Participant

    Hello,

    I recently changed the domain from the test site I had built for a client to their working domain. The site is live, but I can’t get X theme to validate. I reassigned the domain, but every time I try to enter the purchase code to validate, it just stays on “validating…” and does nothing. Can you help? I can’t access cornerstone now and I really need to make some edits ASAP.

    August 28, 2016 at 12:09 am #1150182
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    August 28, 2016 at 10:04 am #1150551
    zenworkforce
    Participant
    This reply has been marked as private.
    August 28, 2016 at 10:07 am #1150553
    zenworkforce
    Participant
    This reply has been marked as private.
    August 28, 2016 at 10:23 am #1150568
    Christian
    Moderator

    Upon checking your home page in Cornerstone, there’s no issue (see attachment).

    Please clear your browser history and check again.

    Thanks.

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