Docs

[David H]

Hi I have bought a new license but while in WordPress it doesnt recognise my new code?

Nest steps please.
Thanks
David

[Rahul]

Hi there,

You can follow our product validation guide here : https://community.theme.co/kb/product-validation/

Thanks

[David H]

This reply has been marked as private.

[Jade]

Hi David,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– Envato Purchase Code

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[David H]

This reply has been marked as private.

[Rupok]

Hi David,

It was causing by older version of Cornerstone. I have deactivated and removed older Cornerstone then tried to validate the site. It was validated correctly and installed and validated latest Cornerstone automatically.

Cheers!

[David H]

Great much appreciated!

[Rahul]

You’re welcome!

[David H]

Hi Rahul, Thanks for updating Cornerstone which was causing the validation issue, but Cornerstone doesn’t want to load properly, I keep getting an error message ( Uh oh!
An unidentifiable error is preventing the live preview from loading. Switching to Skeleton Mode.)

I have disables all plugins except cornerstone bit to no avail!

Thoughts on how to get CS running?

Cheers

[Joao]

Hi David,

Would mind adding this in your wp-config.php located at the root directory of your site.

define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );
You can add it before the line

/* That’s all, stop editing! Happy blogging. */

Let us know how it goes.

Cheers!

[David H]

Tried the solution above but still no luck getting CS to work correctly.

[Christopher]

Hi there,

CS doesn’t load correctly even in a brand new page.
Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If you need further assist, provide us with FTP credentials.

Let us know how it goes.

[David H]

Hi Christopher, Yes Ive done all of the above, my ftp details are provided in an earlier post..see above. Thanks
David

[Christopher]

Hi there,

You provided us with login credentials in private replay while we need FTP credentials to check host files.

Thanks.

[David H]

This reply has been marked as private.

[Author]

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