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[Simon Wells]

Hi,

I’ve just tried to use automatic update to update my X-theme and plugins and I’m getting the ‘package not available’ error message along with a note to validate X to update theme and plugins. However, when I go to Addons Home and Cornerstone Home, both pages show that the theme and Cornerstone are validated and able to receive automatic updates. Where am I going wrong?

[Rahul]

Hi Simon,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[Chris G]

This reply has been marked as private.

[Simon Wells]

This reply has been marked as private.

[Joao]

Hi Guys

Please turn off any cache or security plugin during the process and do the following:

1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

Hope that helps,

Let us know how it goes

Thanks,

Joao

[Chris G]

Sorry, no luck

Tried twice

An error occurred while updating X: Update package not available.

[Simon Wells]

Hi there,

Sorry to be stupid, but I don’t understand your instructions. Specifically Step 3: ‘After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address’.

How does that instruction translate into my website please?

[Chris G]

He means the address you have in Settings/General for your wp installation hth

[pantnick]

Had the same issue. Solved it by revoking my licence and entering again.
Go to your wp admin under X Addons menu. On your right you should see something like that Your site is validated. Revoke validation. Press revoke. Now go to your theme.com licence manager and copy the purchase code you already have assigned to your website. Paste it in the same menu you revoked you access from. Thats what i did and worked like a charm.

[Rupok]

Glad that it fixed @pantnick

Thanks for helping the community @chris-g

Have a nice day guys!

[Simon Wells]

I’m still struggling. I’ve revoked my licence, purged the cache, reassigned the licence. My Addons Home page and Cornerstone Home page both show automatic updates unlocked. Why isn’t it working?

[Simon Wells]

Ah Ha! My fault! I didn’t understand the difference between unassigning the license and revoking validation and missed the revoke validation link on the Addons Home page. All now updated and working. Thanks…

[Darshana]

Glad you were able to figure it out 🙂

[Author]

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