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Posts
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Something weird happened with my hosting and I lost everything. I had to delete and reload my site. I’m trying to unlock my addons and I’m getting and error message…Uh oh, we couldn’t check if this license was valid. Details.
What can I do to get this working?
Hi,
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
– FTP credentials
– Purchase codeDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Hi there,
Kindly remove the site from your license from Themeco account > Manage license and add again. Then try validating again from WordPress Dashboard.
Let us know if you still face any issue.
Cheers!
If it makes you feel any better, I opened up a ticket for the same issue 2 days ago and it is still unresolved…
I have also emailed support 3 times, and they have emailed me back each time and it is not fixed.
Hi Lance,
I have forward your case to your Account manager.
We are waiting you provide the necessary information :
https://community.theme.co/forums/topic/day-2-site-still-wont-validate/
Thanks,
Joao
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– FTP credentials
Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thanks,
Joao
Hello There,
Thanks for getting back to us. @Alexander, one of our developers created a topic as a reply to this on going issue. Please check it here:
https://community.theme.co/forums/topic/regarding-404-errors-when-unable-to-validate/Regards.
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