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  • October 27, 2016 at 1:58 pm #1233612
    dwhladek
    Participant

    Hey, a customer of mine is having an issue signing into his account to check his orders. The error he is getting, after multiple password resets, “Login Failed. Sorry. Wrong Information”.
    Please advise.

    Thank you,

    Dustin

    October 27, 2016 at 8:07 pm #1234087
    Rue Nel
    Moderator

    Hello Dustin,

    Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

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