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  • July 23, 2016 at 12:02 pm #1099960
    digitalpro
    Participant

    the multi-media upload function stopped to work after I activate the X theme but works again after I switch back.

    the url is http://Note.com.tw

    Thank you for your support

    July 23, 2016 at 12:06 pm #1099961
    Thai
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link login to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    July 23, 2016 at 12:28 pm #1099968
    digitalpro
    Participant

    and I did disable all 3rd party plug in

    July 23, 2016 at 12:31 pm #1099969
    digitalpro
    Participant
    This reply has been marked as private.
    July 23, 2016 at 12:43 pm #1099987
    digitalpro
    Participant
    This reply has been marked as private.
    July 23, 2016 at 12:48 pm #1099990
    Thai
    Moderator
    This reply has been marked as private.
    July 23, 2016 at 12:56 pm #1099992
    digitalpro
    Participant

    I just tried again and still failed: http://note.com.tw/wp-admin/upload.php?item=9494

    July 23, 2016 at 12:58 pm #1099993
    digitalpro
    Participant

    I tried both web and from wordpress app. It returns http 500 error

    July 23, 2016 at 1:03 pm #1099998
    digitalpro
    Participant

    I got more info on the error:

    Fatal error: maximum execution time of 30 seconds exceeded in /home3/tchang2……./class-wp-image-editor-imagick.php on line 350.

    July 23, 2016 at 6:16 pm #1100156
    digitalpro
    Participant
    This reply has been marked as private.
    July 23, 2016 at 7:26 pm #1100190
    digitalpro
    Participant

    never mind… I fixed it. not sure how…

    July 23, 2016 at 7:52 pm #1100272
    Rue Nel
    Moderator

    Hello There,

    We are just glad that you have figured it out a way to correct the said issue. Thanks for letting us know!
    Just for future topics, self responding or bumping your post pushes it back in our Queue system so it takes longer to respond to.

    Best Regards.

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