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[Adam L]

URL: aesva.com

X Version: 2.0

Visual Composer was not loading the Backend Editor so I assumed I had to upgrade my Theme. When I did, all the customizations I had broke (mostly on home page and other style things). I emailed in and was told that I has most likely jumped too many versions of X in the upgrade. I am using a Child Theme. I was told to post here so that someone could help me navigate the upgrade pathway in order to minimize the destruction to the site. Can someone help me? 🙂 I have posted the email I got back from Themeco below to help you with any insight you may need:

Hello Adam:
Your initial license will always be valid for your website and registration at our community center. Regarding updating, you’re migrating from a very old version of X to a current one, and while we have migration paths in place that should work, the reality of this large of a leap is that you’re bound to run into issues since the time between migrations is so big and with everything happening at once, and depending on your hosting environment, issues can be introduced. We can help point you in the right direction for what you might need to do, but it could be a combination of things (i.e. settings not checked properly in the Customizer, old class names changed and custom CSS—if you’re using a child theme—not working, et cetera). Please contact our support staff in the forums of our community center as that is where all official support is handled and let them know the specifics and they’ll help you look into this. Thanks!

[Joao]

Hi Adam,

That was indeed a big jump.

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

Joao

[Adam L]

This reply has been marked as private.

[Nico]

Hi There,

Thanks for writing in.

Please follow this guide below for your to updgrade the latest version of X theme and Visual composer.

1. Replicate your setup in a dev. site or a beta site. – This will serve as a testing ground of your updating to the latest version. I recommend you to do it because it will help you to prevent damage in your live site.

2. Follow the guide for updating in the link below. Please update manually.

https://community.theme.co/kb/updating-your-theme-and-plugins/

3. If you successfully updated it manually, replicate the procedure in your live setup.

Feel free to let us know if there is any problem.

Thanks.

[Adam L]

Ok. So this did not work. I didn’t move it to a dev site and now my site is royally screwed up. I know I should have done the Dev site but oh well.

I am getting this error when I try to go to dashboard:

Fatal error: Cannot redeclare x_shortcode_dropcap() (previously declared in /home/aesvac5/public_html/wp-content/plugins/cornerstone/includes/shortcodes/dropcap.php:6) in /home/aesvac5/public_html/wp-content/plugins/x-shortcodes/functions/shortcodes.php on line 92

Can you please help me ASAP?

[Adam L]

I deleted the cornerstone plugin and now site is back to normal… but still on old version and JS composer not working.

[Darshana]

Hi there,

You’re using a very old version of X theme (v2.0.0). At that time, we did not introduce Cornerstone. First make sure that you’re fully updated. You can see the latest version numbers from here (https://community.theme.co/kb/version-compatibility/).

If you have X shortcodes plugin on your old site, make sure to delete that first before installing Cornerstone.

Hope that helps.

[Adam L]

What do you mean “fully updated” as that is what I’m trying to do manually and that is what caused the break because cornerstone was part of it. If I could get access to the version of X in between 2.0 and 4 or whatever you are on now, I could update properly in that order and that could help avoid the issue. Right?

If I just delete the X Shortcodes plugin and the do the Manual Update via ftp, will that work?

Thanks for the help…

[Lely]

Hello Adam,

Manual update will work. Delete X shortcode plugin. We can get the latest version of X theme either on the Dashboard of this forum or we can download it in Themeforest. See this:https://community.theme.co/kb/theme-installation/. Cornerstone is automatically installed when X theme is active that’s why X shortcode should be deactivated/deleted already. Do let us know how this goes.

[Adam L]

Ok. So I did that. No error this time but all sorts of stuff is messed up….

The site looks better in the customizer than it does in the actual screen. Take a look at my custom CSS code from the original site. Maybe that is what isn’t jiving with the new version now?

1. Logo in header was missing. I re-added the image but now its stuck up against the left edge of the window.

2. Sub Navs Aren’t working at all (in customizer). In actual site they show up as text.

3. Widget areas are set to 3 but they stack up vs. going across.

Several styles are not working.

I have under construction mode on so you will have to log in to see this. Thanks in advance for your insight and assistance.

[Lely]

Hello Adam,

Upon checking, you’re still using an older structure of child theme. Most of style issues are because of that. Please check this link for explanation and fixed:https://community.theme.co/forums/topic/child-theme-updates/

Hope this helps.

[Adam L]

Ok. So I had to revert back but maybe the change to the @import url is what I need to do in order for the correct style stuff to work.

Where (in what file) do I find this statement that needs to change?

@import url( ‘../x/framework/css/site/stacks/integrity-light.css’ );

I did a search and replace for it in all the databases but could not find it anywhere.

Thank you

[Christian]

Hey Adam,

There is an issue with your setup. I see you’re using two X themes. This is most probably because you named one of your child theme the same as X. Please delete your unused child theme and validate X. See https://community.theme.co/kb/product-validation/. Cornerstone would be automatically installed once you visit the Addons page then it will prompt you to uninstall X Shortcodes.

Also, your still using the old child theme system. Please add the code below in your child theme’s functions.php

// Enqueue Parent Stylesheet
// =============================================================================

add_filter( 'x_enqueue_parent_stylesheet', '__return_true' );

Once this is all done, uninstall Visual Composer then install again via Addons.

Thanks.

[Adam L]

Ok. We are getting somewhere! The only error I am getting is this one on my portfolio pages:

Fatal error: Call to undefined function x_google_authorship_meta() in /home/aesvac5/public_html/wp-content/themes/x-child-integrity-dark/framework/views/integrity/content-portfolio.php on line 66

Portfolio pages don’t seem to be displaying the Gallery of images either.

You can see in the attached screenshot where the error message comes up and that there is no footer displayed either. Note the missing image gallery as well.

[Adam L]

I got it. Needed to install the new child theme and then carry my custom css over. I think we are good!

[Author]

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