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  • November 28, 2016 at 2:05 am #1272885
    whatupchuk
    Participant

    Hi,

    So noticed some weird stuff going on with the LayerSlider – NOW when I edit a built slider, the minute I hit save, you it disappears and when you refresh the layerslider edit page, all the content and settings are gone, even the preview says “No Preview” which shouldnt be true – I luckily had a backup, imported the JSON file in and it came back but now everytime I update, it dissapears.

    I do wonder if this has to do with my PHP version. The client needs to be upgraded or needs to move hosting.

    Any insight is great – I attached a screen shot.

    The site is: http://www.ilovejacks.com/site

    November 28, 2016 at 2:05 am #1272887
    whatupchuk
    Participant

    Also – how do I get the latest upgrade if it came with the theme?

    November 28, 2016 at 2:14 am #1272891
    Christopher
    Moderator

    Hi there,

    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    If it doesn’t help, provide us with screen cast to show us how we can replicate the issue.
    Please provide us with login credentials in private replay.

    In regards with integrated plugins version :

    Stability – Newer versions of software do not always equal greater stability. Oftentimes there are undiscovered bugs that are introduced with certain versions and are unknown until the product has been released to the public for some time. The version of the plugin that we bundle with the theme is more or less guaranteed to work without any issues as we take a great deal of time to test all functionality thoroughly before releasing it along with the theme.

    Hope it helps.

    November 28, 2016 at 2:30 am #1272903
    whatupchuk
    Participant

    Thanks – I have already deleted and disabled plugins and still the same issue.
    Let me do some more testing and get back to you.
    Appreciate you quick reply – If I still have problems, will do a private reply with credentials.

    November 28, 2016 at 2:34 am #1272905
    Christian
    Moderator

    You’re welcome.

    November 28, 2016 at 3:13 am #1272926
    whatupchuk
    Participant
    This reply has been marked as private.
    November 28, 2016 at 3:37 am #1272950
    Christian
    Moderator

    I see the PHP version is still 5.3. Please tell the web host to upgrade to 5.6. It is best to switch to a quality host though. See https://community.theme.co/get-hosting/ for our hosting.

    Thanks.

    November 28, 2016 at 7:57 am #1273157
    whatupchuk
    Participant

    Thanks – I assumed the PHP could be the issue.
    Did you see anything else that could be causing the issue?

    November 28, 2016 at 8:25 am #1273186
    Joao
    Moderator

    Hi There,

    Please update your PHP and if the issue is not solved contact us, at the moment the most probable cause is related to the PHP version.

    Thanks

    Joao

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