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  • August 28, 2016 at 5:45 am #1150373
    rob
    Participant

    Hi,

    my site audioconcept.se only show a blank page when I update to WP 4.6 (from 4.3.1). I have updated to X 4.6.1 which orks fine on the previous WP version. Please advise!

    August 28, 2016 at 5:49 am #1150375
    Christopher
    Moderator

    Hi there,

    Please disable x shortcodes plugin and visit X addons page to install cornerstone automatically. This should fix your issue.

    Hope it helps.

    August 28, 2016 at 6:44 am #1150398
    rob
    Participant
    This reply has been marked as private.
    August 28, 2016 at 6:46 am #1150399
    rob
    Participant
    This reply has been marked as private.
    August 28, 2016 at 7:11 am #1150407
    Christian
    Moderator

    Hey Rob,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    August 28, 2016 at 7:53 am #1150439
    rob
    Participant
    This reply has been marked as private.
    August 28, 2016 at 8:01 am #1150446
    Christian
    Moderator

    Hey Rob,

    We’re getting:

    The audioconcept.se page isn’t working

    audioconcept.se is currently unable to handle this request.
    HTTP ERROR 500

    Please check your site if it is up.

    Thanks.

    August 28, 2016 at 8:02 am #1150449
    rob
    Participant
    This reply has been marked as private.
    August 28, 2016 at 8:05 am #1150453
    rob
    Participant
    This reply has been marked as private.
    August 28, 2016 at 8:44 am #1150471
    Christian
    Moderator

    Hey Rob,

    I deactivated X Shortcodes and Cornerstone has been automatically installed. I then checked the home page and other pages as well and they display fine (see attachment).

    If there’s an issue again, please try to Purge All Caches and Reset File Permissions in your WP Engine > General Settings.

    Thanks.

    August 28, 2016 at 9:04 am #1150489
    rob
    Participant
    This reply has been marked as private.
    August 28, 2016 at 9:22 am #1150512
    Christian
    Moderator

    I see. Sorry for the confusion.

    I deactivated all your third party plugins and your home page now shows up. That means one of your third party plugins is causing the issue. Please reactivate theme one by one while checking your home page to discover which one is causing the problem.

    Thanks.

    August 28, 2016 at 9:28 am #1150516
    rob
    Participant
    This reply has been marked as private.
    August 28, 2016 at 9:51 am #1150535
    Christian
    Moderator

    You’re welcome. 🙂

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