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I started a site almost two years ago for a client, but they were delayed in completing it. Now they want to finish the site, but Cornerstone and Visual Composer no longer work. Can you please advise the steps I need to take to update everything and get the VC and Cornerstone working. Thanks very much.
Hi There
As you are doing a big update I reccomend you backing up your website before performing the update.
Than do the following:
1. Revoke your API key from X Addons section (check the bottom of the page) and also remove it from your license page on Themeco.
https://community.theme.co/my-licenses/
2. Temporary disable any caching plugins and purge all your server cache.
3. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)
4. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.
5. Latest version of Cornerstone will be installed automatically when you head over X Addons section. Now you try validating your X theme again and then try to install any other extension and it should function properly.
If you are using a Child Theme, please look this thread:
https://community.theme.co/forums/topic/child-theme-updates/Let us know how it goes.
Thanks!
Joo
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