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[R_M_Agency]

Hi guys,

I’m running Version: 4.6.2 of your theme and need to update the VC plugin, but the update fails every time I try to do it.

Am I missing something?

Thanks,
Christian.

[Rahul]

Hey There,

Thanks for writing in!

You can follow proper guidelines to update your X theme and related plugins from here :

https://community.theme.co/kb/updating-your-theme-and-plugins/

Hope this helps!

[R_M_Agency]

Hey There,

As mentioned above, i’m already running Version: 4.6.2 !

So the link above is not really any help.

What is the latest version of Visual Composer that’s compatible with your theme?

My gallery image do not display, however, when I click on the FooBox lightbox they open and display fine.

If I deactivate the FooBox plugin, the images will still not display.

Thanks.

[Rahul]

Hey There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[R_M_Agency]

Hi Rahul,

Sure, I’ll create a new user for the site, which email address would you like me to use?

Thanks,

Christian.

[Rupok]

Hi Christian,

You can just provide your account details or use one of your email if you want to set new accoutn.

Thanks!

[R_M_Agency]

This reply has been marked as private.

[Nico]

Hi There,

The latest version of Visual composer or other plugins compatible with X theme.

Can be found here: https://community.theme.co/kb/version-compatibility/

Update your visual composer to the latest version. Updating guide: https://community.theme.co/kb/updating-your-theme-and-plugins/

You can also remove the plugin then reinstall it again using the X adds on.

Let us know how it goes.

Thanks.

[R_M_Agency]

This reply has been marked as private.

[Rahul]

Hey There,

Thanks for the credentials!

Can you attach a Screenshot of an issue here so that we can have a closer look of it?

Thanks for understanding!

[R_M_Agency]

This reply has been marked as private.

[Lely]

Hi Christian,

When I check that page, it seems that Essential Grid is broken. I did try to create a draft page to test: EG Test. I have added Custom Headline and Essential Grid. It is really not displaying properly. When I check the source code, the element is there. There must be some conflict that is causing this. You do have a lot of plugins. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time. Before disabling caching plugin, please note to purge/delete cache and then check again. Do let us know how this goes.

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