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[Divaweb]

Hi . I’m having a bit of trouble updating my theme – system says that i did not validate it but I’m pretty sure that i did.
can u help me in this matter?
best regard iben

[Paul R]

Hi,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– Purchase Code

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Divaweb]

i also noticed that my profile says i only bought 1 theme but in fact I did bye two 🙂

[Divaweb]

This reply has been marked as private.

[Christopher]

Hi there,

1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

In regard with second license, your current account (divaweb) has only one registered license.

Ope it helps.

[Divaweb]

Hi again.
Ok 🙂 for some reason i could suddenly update without any problems …very strange ?

well anyway regarding the issue of the 2 purchases I had a conversation about this with your colleague on April 20, 2016 at 6:43 am ticket #891605 . He wrote that i had gone ahead and closed my other account and so I went ahead and verified both purchases on this account. But now it still seems as you wrote that I only have bought one theme?. can you help me change this?.

As I said the verification and update works now.

best regards iben

[Divaweb]

sorry as you can read in the ticket I mean: He wrote that HE had gone ahead and closed my other account 🙂

[Rubin]

Hey There,

As you can see in your licenses tab you have both licenses validated: https://community.theme.co/users/divaweb/licenses/

I will take a look on why your badge is displaying 1 and not 2.

[Divaweb]

thank you so much 🙂

[Joao]

You are welcome,

Joao

[Divaweb]

hi Joao
It semms that it still looks like i only bought one theme?
regards iben

[Joao]

Hi,

Have you bought more than 1 Licenses of X Theme?

Can you provide us your Themeforest purchase codes so we can take a look.

Thanks

Joao

[Divaweb]

This reply has been marked as private.

[Divaweb]

i started up with two different accounts but got them merged with your help 🙂

[Rahul]

Glad we were able to help you out!

Let us know if we can help with anything else.

Thanks!

[Author]

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