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  • May 10, 2016 at 2:36 pm #984658
    jboon321
    Participant

    Hi,

    Revolution Slider has vanished after an update to X.

    Can you help?

    http://www.jojproperty.com

    May 10, 2016 at 10:56 pm #985273
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    May 14, 2016 at 6:57 am #991171
    jboon321
    Participant
    This reply has been marked as private.
    May 14, 2016 at 8:34 am #991241
    Christopher
    Moderator
    This reply has been marked as private.
    May 16, 2016 at 1:25 pm #994108
    jboon321
    Participant
    This reply has been marked as private.
    May 16, 2016 at 1:26 pm #994110
    jboon321
    Participant
    This reply has been marked as private.
    May 16, 2016 at 2:41 pm #994228
    Joao
    Moderator

    Hi There,

    Please access your host via ftp go to wp-content/plugins/

    Back up and delete Revolution Slider Folder.

    Go back to Addons at your WordPress WP-Admin and try to install it again.

    Let us know how it goes.

    Thanks,

    Joao

    May 16, 2016 at 3:35 pm #994342
    jboon321
    Participant

    Hi

    Done this, still getting the Error encountered, destination folder already exists….

    May 16, 2016 at 8:39 pm #994715
    Darshana
    Moderator

    Hi there,

    I have resolved your issue and installed the latest version of X compatible Revolution Slider for you. Now you should be able to import your backup sliders and move forward.

    Let us know if you have any other issues.
    Thanks!

    May 17, 2016 at 2:23 pm #996027
    jboon321
    Participant

    Thank you.

    All is working fine. I guess I should ask what the issue was in case it happens again on a future update?

    May 17, 2016 at 3:13 pm #996080
    Darshana
    Moderator

    Hi there,

    When I checked your site, I saw that there were files remained in the revolution slider plugin folder and that is why you couldn’t installed it.

    Next time once you backup your sliders and delete revolution slider, you can make sure that the plugin folder is deleted by connecting to your FTP account (“/wp-content/plguins/revslider/”).

    Hope that helps.

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