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  • June 24, 2016 at 4:27 pm #1058561
    balidesign
    Participant

    Hi X,

    I updated the woocommerce plugin and now it’s all gone.
    I tried installing it using;
    – X addons (says the directory already exists but i can’t find it on filezilla)
    – wordpress plugin page
    – ftp filezilla
    None of the above worked.

    I was really hoping you can help me solve this problem.

    http://www.balidesign.nl

    June 24, 2016 at 4:28 pm #1058564
    balidesign
    Participant
    This reply has been marked as private.
    June 24, 2016 at 9:45 pm #1058887
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – FTP Hostname
    – FTP Username
    – FTP Password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    June 26, 2016 at 7:09 am #1060024
    balidesign
    Participant
    This reply has been marked as private.
    June 26, 2016 at 7:44 am #1060050
    Christopher
    Moderator

    Hit there,

    Please provide us with your site directory in host files.

    Thanks.

    June 26, 2016 at 5:12 pm #1060442
    balidesign
    Participant
    This reply has been marked as private.
    June 26, 2016 at 9:30 pm #1060741
    Rad
    Moderator

    Hi there,

    I went ahead and installed it.

    Cheers!

    June 27, 2016 at 2:16 am #1061012
    balidesign
    Participant

    Thanks alot!

    Cheers!

    June 27, 2016 at 2:32 am #1061037
    Rue Nel
    Moderator

    You are most welcome!

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